Customer Support & Call Center Operations

This subcontract opportunity, titled Customer Support and Call Center Operations, is issued by the Department of Health and Human Services under the Office of Acquisition and Grants Management. The project focuses on providing essential customer service and technical support for prime contractors working on CMS Medicare Administrative Contractor projects. The selected provider will be responsible for managing both inbound and outbound communications to resolve billing inquiries and offer expert guidance on Medicare benefit administration for both providers and beneficiaries. To successfully execute the contract, the provider must utilize call center management software and ensure all staff are thoroughly trained on Medicare policy. Key deliverables include the resolution of support tickets and the regular reporting of performance metrics. Interested parties should note that the response deadline is November 2, 2026, and the work falls under NAICS code 561110.