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Customer Support and Service Desk Operations

Active

State & Local

Response Deadline06/18/2031, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract titled Customer Support and Service Desk Operations is a subcontract issued by the Texas Department of Information Resources with a posting date of June 18, 2026, and a response deadline of June 18, 2031. It requires the provision of ongoing customer support, issue resolution, and service management services that must adhere to strictly defined service level agreements and key performance indicators. The work is aligned with NAICS code 541519, indicating it falls under other computer related services, and is intended to ensure consistent, high-quality service delivery to end users across Texas state operations. Performance is expected to be measured against established metrics to maintain operational efficiency and user satisfaction, with no specified geographic limitations for performance location. The contract remains open for responses through the designated Texas DIR portal.

General Info

Customer support and service desk operations under Texas DIR until 2031 with strict SLAs and KPIs.

Agency

Texas Department of Information ResourcesView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of DIR-CPO-TMP-593.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Iron Mountain Information Management, LLC — DIR-CPO-6249

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedJun 18

subcontract

Response DeadlineJun 18

Submission deadline

Response Deadline

06/18/2031, 12:00:00 AM UTCin almost 5 years

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Organization & Contact Information

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AgencyTexas Department of Information Resources

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas Department of Information Resources

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide ongoing customer support, issue resolution, and service management aligned with defined SLAs and KPIs.

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