This Government Contract opportunity from Department Of State was posted on May 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Customer Support and Traveler Assistance
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
This contract seeks a subcontractor to deliver comprehensive customer support and traveler assistance services specifically for U.S. Embassy staff and travelers in Seoul, with a requirement for round-the-clock availability to manage emergencies, travel disruptions, and general inquiries. The work involves direct, real-time engagement with embassy personnel and international travelers, ensuring prompt resolution of issues ranging from routine requests to critical incidents that may affect safety, mobility, or diplomatic operations. The scope demands high reliability, cultural awareness, and the ability to operate under pressure in a secure government environment. The opportunity is posted under NAICS code 561410, classifying it as an administrative management and general management consulting services contract, and is structured as a subcontract under the U.S. Department of State. The response deadline is May 13, 2026, and performance is exclusively tied to Seoul, with no specified alternative locations. The contract aims to enhance operational continuity and traveler well-being by embedding a dedicated, responsive support function at the embassy level, requiring vendors to demonstrate prior experience in high-stakes, international customer service environments.
General Info
Agency
NAICS
Place of Performance
Seoul, KR-11, KORSet-Aside
Documents
This scope was carved out of 19KS7026Q0030.
The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.
Travel Management Services
AI Contract Breakdown
Uniform Contract FormatNo contract breakdown available.
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Timeline
Submission Closed
Organization & Contact Information
Full Description
More opportunities from Department Of State → US Embassy Seoul
Same awarding agency
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