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This Government Contract opportunity from Department Of State was posted on May 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer Support and Traveler Assistance

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561410
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AI Contract Overview

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This contract seeks a subcontractor to deliver comprehensive customer support and traveler assistance services specifically for U.S. Embassy staff and travelers in Seoul, with a requirement for round-the-clock availability to manage emergencies, travel disruptions, and general inquiries. The work involves direct, real-time engagement with embassy personnel and international travelers, ensuring prompt resolution of issues ranging from routine requests to critical incidents that may affect safety, mobility, or diplomatic operations. The scope demands high reliability, cultural awareness, and the ability to operate under pressure in a secure government environment. The opportunity is posted under NAICS code 561410, classifying it as an administrative management and general management consulting services contract, and is structured as a subcontract under the U.S. Department of State. The response deadline is May 13, 2026, and performance is exclusively tied to Seoul, with no specified alternative locations. The contract aims to enhance operational continuity and traveler well-being by embedding a dedicated, responsive support function at the embassy level, requiring vendors to demonstrate prior experience in high-stakes, international customer service environments.

General Info

Provide 24/7 customer support for US Embassy Seoul staff and travelers, handling emergencies and inquiries.

Agency

Department Of State → US Embassy SeoulView Agency

NAICS

561410 - Document Preparation ServicesView NAICS

Place of Performance

Seoul, KR-11, KOR

Set-Aside

NONE

Documents

This scope was carved out of 19KS7026Q0030.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Travel Management Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of State → US Embassy Seoul
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of State → US Embassy Seoul
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide direct customer service and 24/7 support for embassy staff and travelers, including handling disruptions, emergencies, and inquiries.

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DEADLINE

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NAICS: 236220
Federal
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