Hospital Ambassador Services

The County of San Mateo, through the San Mateo Medical Center (SMMC), is soliciting proposals for Hospital Ambassador Services under solicitation number 66600-2526-248. SMMC is a Joint Commission accredited public hospital and clinic system providing comprehensive healthcare to all residents of San Mateo County. Proposals must be submitted by September 30, 2026. The selected contractor will be required to adhere to strict operational and legal standards, including the San Mateo County Living Wage Ordinance and the Corporate Compliance Code of Conduct, which prohibits kickbacks and conflicts of interest while requiring the reporting of suspected violations. The contract includes rigorous compliance requirements regarding data privacy and security, specifically mandating adherence to HIPAA Business Associate requirements for the handling of protected health information and compliance with Section 504 of the Rehabilitation Act of 1973. All work products created under the agreement are considered work-made-for-hire and remain the intellectual property of the County. Additionally, contractors must comply with the Vendor/Contractor Access Policy for facility and network security and provide fingerprinting certification for employees who have contact with children. The agreement is governed by a formal service agreement detailing payment terms, indemnification, and termination conditions.