D -- MAXIMO ANNUAL CUSTOMER SUPPORT PLAN
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The contract involves the acquisition of the Annual Customer Support Plan (ACSP) for DoD MAXIMO software licenses by the Fleet and Industrial Supply Center (FISC) Norfolk, Philadelphia Office. The support services provided under this contract include unlimited 24/7 toll-free customer assistance, online support, access to user forums, knowledge bases, technical bulletins, upgrade information, defect listings by version, lab problem resolution support, production information, periodic patches, maintenance releases, enhancements, and new versions of the MAXIMO applications. These services will support multiple military branches including the Army, Navy, Air Force, and Army Corps of Engineers. The contract period runs from February 1, 2007, to January 31, 2008, with four one-year options to extend. This procurement is a sole source acquisition with MRO Software, Inc., the exclusive provider of the MAXIMO software and related license agreements, under the authority of the Clinger-Cohen Act of 1996. The contract will be awarded as a firm fixed-price agreement and is not open for competitive proposals, although interested parties may express their interest and provide technical capability information for consideration. Communications regarding the contract should be directed to the designated contracting officer at FISC Norfolk’s Philadelphia Office.
General Info
Agency
Contract Value
$4,146,388.46Place of Performance
NORFOLK NAVAL SHIPYARDPORTSMOUTH, VA 23709-5000, VA, USASet-Aside
Awardee
MRO SOFTWARE, INC.Award Issued Date
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