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D -- MAXIMO ANNUAL CUSTOMER SUPPORT PLAN

Awarded
N00189-07-R-Z009Federal

Contract Overview

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The contract involves the acquisition of the Annual Customer Support Plan (ACSP) for DoD MAXIMO software licenses by the Fleet and Industrial Supply Center (FISC) Norfolk, Philadelphia Office. The support services provided under this contract include unlimited 24/7 toll-free customer assistance, online support, access to user forums, knowledge bases, technical bulletins, upgrade information, defect listings by version, lab problem resolution support, production information, periodic patches, maintenance releases, enhancements, and new versions of the MAXIMO applications. These services will support multiple military branches including the Army, Navy, Air Force, and Army Corps of Engineers. The contract period runs from February 1, 2007, to January 31, 2008, with four one-year options to extend. This procurement is a sole source acquisition with MRO Software, Inc., the exclusive provider of the MAXIMO software and related license agreements, under the authority of the Clinger-Cohen Act of 1996. The contract will be awarded as a firm fixed-price agreement and is not open for competitive proposals, although interested parties may express their interest and provide technical capability information for consideration. Communications regarding the contract should be directed to the designated contracting officer at FISC Norfolk’s Philadelphia Office.

General Info

ACSP acquisition for MAXIMO support, sole source to MRO, 24/7 services, multi-branch military support.

Agency

N/A

Contract Value

$4,146,388.46

NAICS

541511 - Custom Computer Programming Services

Place of Performance

NORFOLK NAVAL SHIPYARDPORTSMOUTH, VA 23709-5000, VA, USA

Set-Aside

NONE

Award Issued Date

Documents

0

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Organization & Contact Information

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AgencyN/A
ContactsNo contacts available
OfficeN/A
Organization / Agency
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Office AddressN/A
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Full Description

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The Fleet and Industrial Supply Center (FISC) Norfolk, Contracting Department, Philadelphia Office intends to acquire the Annual Customer Support Plan (ACSP) for the DoD MAXIMO software licenses. These services include unlimited 24/7 toll free customer support, unlimited use of on-line support, user forums, knowledge base, technical bulletins, upgrade information, defect listing by version, support for lab problem resolution, production information, periodic patches maintenance releases as well as enhancements and new versions of the MAXIMO applications. These services support the US Army, Navy, Air Force and Army Corps of Engineers. The period of performance will be from 1 Feb 2007 through 31 Jan 2008 with four (4) one-year options. This procurement is a sole source acquisition with MRO Software, Inc of Bedford, MA under the authority of Section 4202 of the Clinger-Cohen Act of 1996, as implemented by FAR 13.501(a). MRO Software, Inc. is the only know provider of this software and license agreements. THIS NOTICE OF INTENT IS NOT A REQUEST FOR COMPETITIVE PROPOSALS. A firm fixed price contract will be awarded as a result of this quotation. Interested parties may identify their interests and technical capability to respond to this requirement and may submit information which shall be considered by FISC Norfolk Contracting Department, Philadelphia Office. Any responses to this synopsis should be sent to the attention of Ms. Kathleen Lockhart (Code 260.2B) at contact@example.gov.

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