D--VETS.GOV-ForeSee Sentiment Analytics Tool-Base Period - TAC-18-50742
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The Department of Veterans Affairs (VA), through its Office of Information and Technology, Enterprise Program Management Office, is seeking to procure customer survey analytics software licenses, maintenance, and technical support for the ForeSee Results, Incorporated (ForeSee) or an equivalent product. This contract includes software maintenance with periodic updates, enhancements, and fixes, alongside comprehensive technical support services such as application updates, unlimited access to analytics data, direct support via face-to-face and telephone triage workflows, unlimited web-based training, and monthly quality assurance meetings. The contract duration is 12 months from the award date, with an option to extend for an additional 12 months. The solicitation, numbered 36C10B18Q3054, is under NAICS code 541511 with a small business size standard of $27.5 million. Quotes must be submitted electronically by the specified deadline and comply fully with the FAR 52.212-1 requirements, including pricing all listed items and addressing every solicitation requirement completely. Partial or multiple quotes are disallowed, and noncompliance with the specified requirements will result in disqualification. Communications and submissions are directed to designated VA contacts by email, with file size restrictions noted, and questions can be addressed to Mark Mezger. The contract is managed by the Technology Acquisition Center in Eatontown, NJ.
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