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D--VETS.GOV-ForeSee Sentiment Analytics Tool-Base Period - TAC-18-50742

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36C10B18Q3054Federal

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The Department of Veterans Affairs (VA), through its Office of Information and Technology, Enterprise Program Management Office, is seeking to procure customer survey analytics software licenses, maintenance, and technical support for the ForeSee Results, Incorporated (ForeSee) or an equivalent product. This contract includes software maintenance with periodic updates, enhancements, and fixes, alongside comprehensive technical support services such as application updates, unlimited access to analytics data, direct support via face-to-face and telephone triage workflows, unlimited web-based training, and monthly quality assurance meetings. The contract duration is 12 months from the award date, with an option to extend for an additional 12 months. The solicitation, numbered 36C10B18Q3054, is under NAICS code 541511 with a small business size standard of $27.5 million. Quotes must be submitted electronically by the specified deadline and comply fully with the FAR 52.212-1 requirements, including pricing all listed items and addressing every solicitation requirement completely. Partial or multiple quotes are disallowed, and noncompliance with the specified requirements will result in disqualification. Communications and submissions are directed to designated VA contacts by email, with file size restrictions noted, and questions can be addressed to Mark Mezger. The contract is managed by the Technology Acquisition Center in Eatontown, NJ.

General Info

VA seeks ForeSee analytics software licenses, support for 12 months with renewal option.

NAICS

541511 - Custom Computer Programming Services

Place of Performance

NJ

Set-Aside

NONE

Documents

0

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
ContactsNo contacts available
OfficeEATONTOWN, NJ, 07724, USA
Office AddressEATONTOWN, NJ, 07724, USA
ContactsNo contact information available

Full Description

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The Department of Veterans Affairs (VA), Office of Information and Technology, Enterprise Program Management Office has a requirement for brand name or equal ForeSee Results, Incorporated (ForeSee) customer survey analytics software licenses, maintenance and technical support. The software maintenance support shall include periodic updates, enhancements, and corrections to software and the technical support shall include application updates, unlimited access to analytics data provided by the tool, face-to-face and telephone triage workflows, unlimited web-based training, and monthly quality assurance meetings. The period of performance for this procurement is 12 months from date of award with one 12-month option period. The solicitation number for this effort is 36C10B18Q3054. The applicable North American Industrial Classification System (NAICS) code for this effort is 541511 with a corresponding small business size standard of $27.5M. Offeror s quote shall be submitted electronically by the date and time indicated in the solicitation via e-mail to Mark Mezger, contact@example.gov and Jan Oberdick, contact@example.gov. Please note that file size is limited to less than 5 mb. If your file exceeds the size limit, please send multiple emails. If you have any questions concerning this announcement, please contact Mark Mezger at contact@example.gov or +1 (555) 000-0000. Multiple quotes are not permitted and shall not be considered for award. The quote shall be submitted in accordance with FAR 52.212-1 as supplemented by the below: 1. Offerors shall complete Section B.4 Price Schedule with prices for all items in the solicitation. 2. Offerors must meet all the requirements listed in the Price Schedule and Product Description and have each requirement outlined in their quote. Failure to list all requirements in their entirety in an Offeror s quote will result in a noncompliant quote. 3. Offerors must submit a quote on an all or none basis.

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