DA01--Sole Source Miami VA Wayfinding Patient Navigation System

The Department of Veterans Affairs, through the Technology Acquisition Center, is awarding a sole-source, firm-fixed-price contract to Minuteman Technology Services LLC, a Service-Disabled Veteran-Owned Small Business (SDVOSB) listed in the VA’s VIP database, for the development and implementation of a unified digital wayfinding ecosystem at the Miami VA Health Care System. The solution will include interactive kiosks and a mobile Blue Dot indoor navigation system designed to assist visitors, patients, and staff across two facilities: the Bruce W. Carter VA Medical Center and the William Bill Kling VA Clinic. The system must support bilingual English and Spanish interfaces, fully comply with Section 508 accessibility standards aligned with ADA/ABA scoping requirements, strictly avoid collecting any Personal Healthcare Information, and integrate with VA branding and environmental guidelines. The base contract period is 12 months, with three additional 12-month option periods available at the government’s discretion, bringing the potential total value up to $5,000,000. The contractor is responsible for all labor, materials, equipment, and project management, including site assessments, system calibration, content localization, and deployment of tamper-evident hardware shipped via secure, trusted channels with chain-of-custody documentation. Deliverables include a Project Management Plan, technical documentation, accessibility test reports, kiosk readiness checklists, Blue Dot calibration playbooks, and a functional analytics dashboard. Performance will be inspected and accepted at destination locations, primarily the Doral Warehouse in Miami, Florida, with all physical items required to meet Energy Star and FEMP criteria and all software subject to VA cybersecurity mandates including VA Directive 6500, HSPD-12, and FDA guidance. Subcontracting is limited to 50% of the work, excluding material costs, and the contract fully operates under the VA Veterans First Program, superseding SBA regulations. The solution will launch with a staged pilot of Blue Dot in priority areas while kiosks provide immediate, text-first navigation. Invoices must be submitted electronically in compliance with VAAR Clause 852.232-72 and paid via Electronic Funds Transfer to the VA Financial Services Center in Austin, Texas. The contracting officer is Matthew J. Truex, with Laura Startek serving as the contract specialist, and all proposals must be submitted via email by the August 10, 2026 deadline, with no hyperlinking or external references permitted.