DA10--FM:Interact Facility Management System

REQUEST FOR INFORMATION (RFI) (FOR MARKET RESEARCH PURPOSES ONLY) 36C10B21Q0055 This is a request for information (RFI)/Sources Sought (SS) and not a Solicitation. This RFI is for informational and planning purposes only and it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. It is not to be construed as a commitment by the Government for any actual procurement of services. Respondents are advised that the Government will not pay for any information or administrative costs incurred in response to this RFI. All costs associated with responding to this RFI are solely at the responding parties' expense. Respondents are solely responsible for properly marking and clearly identifying any proprietary information or trade secrets contained within their response. The Government will not be liable for or suffer any consequential damages for any proprietary information not properly marked and clearly identified. Proprietary information received in response to this source sought will be safeguarded and handled in accordance with applicable Government regulations. No determination as to the viability of this potential requirement has been made at this point and there is currently no solicitation for this effort. By responding to this market research, you provide the Government permission to share your submitted capabilities and contract information with other Government organizations in relationship to similar requirements for market research purposes. - The purpose of this RFI/SS is to conduct market research to determine if responsible sources exist and to assist in determining if the procurement can be a total Service-Disabled Veteran-Owned Small Business (SDVOSB) or Veteran-Owned Small Business (VOSB) set aside. The Government will use this information to determine the best acquisition strategy for this procurement. - Please see Scope of Work below for more details. - Scope of Work: FM:Interact Facility Management System VA Financial Services Center (FSC) has a requirement to renew annual customer support for Facilities Management (FM) Systems FM:Interact Workplace Management suite. The current software has a lapse in service and the FSC desires to upgrade to the newest version. The vendor will provide customer support inclusive of telephone, e-mail, fax, and web support between the hours of 9:00am through 8:00pm Central Time Zone, Monday through Friday, along with the annual customer support. Item # Schedule of Services Quantity 1 Base Year Annual Customer Support. Software Maintenance and Support for FM:Interact Move Management software. Type of Support: Telephone, email, fax and web. 9:00 a 8:00 p Central, M-F. Maintenance and Support includes free version upgrades 12 months 2 Option Year 1 Annual Customer Support. Software Maintenance and Support for FM:Interact Move Management software. Type of Support: Telephone, email, fax and web. 9:00 a 8:00 p Central, M-F. Free version upgrades 12 months 3 Option Year 2 Annual Customer Support. Software Maintenance and Support for FM:Interact Move Management software. Type of Support: Telephone, email, fax and web. 9:00 a 8:00 p Central, M-F. Free version upgrades 12 months 4 Option Year 3 Annual Customer Support. Software Maintenance and Support for FM:Interact Move Management software. Type of Support: Telephone, email, fax and web. 9:00 a 8:00 p Central, M-F. Free version upgrades 12 months Location: The Place of performance is: Department of Veterans Affairs, Financial Services Center, 7600 Metropolis Drive, Building 5, Austin TX 78744 and at contractor s place of business. - Instructions: - All respondents, if applicable are requested to provide the following: Name of Company: DUNS Number: Cage Code: Address: Point of Contact: Phone Number: Fax Numbers: Email Address: Indicate if your company is a Government schedule holder (for example GSA, NASA SEWP, etc.) Small Business size status based upon the applicable NAICS code of 541511. For more information refer to http://www.sba.gov/. Capability Statement/brochures to provide the aforementioned requirements, to include a ROM. - Responses shall be no more than 5 pages. Responses are due electronically to Keiahna Brewer, Contract Specialist, contact@example.gov no later than 12:00PM EST on November 30, 2020. Please note 36C10B21Q0055 Response to RFI FM:Interact Facility Management System in the subject line of your response - Disclaimer and Important Notes: This request does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Confidentiality - No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s). *************************************************************************** Questions: No Questions are being accepted at this time. Depending upon the responses received, VA may request additional information. -