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Dedicated Technical and Administrative Help Desk Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract involves providing around-the-clock technical and administrative help desk support specifically tailored for government users of the Starshield service. The support encompasses Tier 1 and Tier 2 troubleshooting, account management, user onboarding, and training, ensuring comprehensive assistance to maintain and enhance service usage and user experience. The work is performed under a subcontract arrangement for the Department of Defense, with the place of performance identified as Hawthorne, California. This contract falls under the NAICS code 561410, indicating professional and administrative management services. While the solicitation number and point of contact are not specified, the contract is posted as of June 10, 2026, under the agency identified as FA2541 SSC Commercial Services Office. The scope emphasizes continuous help desk availability to support operational readiness and user proficiency within the government’s technical framework.

General Info

24/7 Tier 1 and 2 help desk support for government Starshield users under DoD subcontract.

Agency

Department Of Defense → FA2541 Ssc Comrcl Svs Ofc Ssc CmkView Agency

NAICS

561410 - Document Preparation ServicesView NAICS

Place of Performance

Hawthorne, CA, 90250, USA

Set-Aside

NONE

Documents

This scope was carved out of SSCPA1939.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Exception to Fair Opportunity - Warrior Plan 1 (SBS005506)

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Timeline

PostedJun 10

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Organization & Contact Information

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AgencyDepartment Of Defense → FA2541 Ssc Comrcl Svs Ofc Ssc Cmk

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → FA2541 Ssc Comrcl Svs Ofc Ssc Cmk

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provision of 24/7 technical and administrative help desk support for government users, including Tier 1/Tier 2 troubleshooting, account management, onboarding, and training for the Starshield service.

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