This Solicitation opportunity from Utah was posted on August 7, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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DHHS Public Opinion Survey

Closed

BB25-4State & Local

Submission Closed08/15/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541910

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Federal

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General Medical Council (GMC)

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Solicitation # AB-2026-07055

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Solicitation # S-44300-00018189

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Solicitation # S-44300-00018189

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Oregon Health Authority

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Solicitation # 0000040712

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Mystery Shopping and Customer Experience EvaluatorsThis subcontract opportunity with the Atlanta Regional Commission involves providing mystery shopping and customer experience evaluations for prime contractors working on Area Agency on Aging projects. The selected provider will conduct telephone evaluations and test email response times and quality to measure the accessibility and timeliness of services provided to older adults and individuals with disabilities. Key requirements for this engagement include strict adherence to HIPAA compliance and a thorough understanding of ADA accessibility standards. The contractor is responsible for delivering detailed shop reports, interaction logs, and comprehensive data regarding response and resolution times. Responses for this opportunity are due by December 29, 2026.

Atlanta Regional Commission

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RFP823 - Secret Shopper/Mystery Shopping Evaluation of the Aging and Disability Resource Connection

Solicitation # RFP823

The Atlanta Regional Commission (ARC) is soliciting proposals for RFP823 to engage a qualified firm to conduct a secret shopper and mystery shopping evaluation of the Aging and Disability Resource Connection (ADRC). The selected contractor will assess the accessibility, responsiveness, and overall customer experience of the ADRC by testing the Platform 28 telephone system and designated email touchpoints. A primary objective is to evaluate staff adherence to policies and the Georgia Division of Aging Services (DAS) Standards of Promptness, specifically regarding contact initiation within two business days and assessment completion within ten business days. The project requires the delivery of a work plan, evaluation protocols, a comprehensive dataset, a draft summary audit report, and a final presentation of findings. The contract is subject to strict compliance with HIPAA, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and Title VI of the Civil Rights Act. Key performance milestones include the completion of mystery shopping activities by April 15, 2027, and the submission of the final report and presentation by June 15, 2027. Proposals must be submitted as a single PDF or Word document via the ARC procurement portal by December 29, 2026, and must not exceed 15 pages. Evaluation will be based on a variety of factors, including set-up fees, unit costs for phone and email evaluations, and the overall reasonableness and value of the proposal, rather than strictly the lowest price. Site registration and application approval on the procurement portal are mandatory prerequisites for submission.

Atlanta Regional Commission

POSTED

8 days ago

DEADLINE

in 2 months

AI Contract Overview

The contract titled "DHHS Public Opinion Survey" is a solicitation issued by the Utah Department of Health and Human Services (DHHS) to conduct annual public opinion surveys over a period of up to five years. The surveys aim to gather feedback on the services and programs provided by DHHS, helping inform improvements and policy decisions. The solicitation was posted on August 7, 2024, with a response deadline of August 15, 2024, indicating a relatively short window for submission. The contract falls under NAICS code 541910, which pertains to market research and public opinion polling services, and is designated as a SLED (State, Local, Education, and Nonprofit) organization type. The primary point of contact for this contract is Brent Bowden, whose email is provided for inquiries. The work is to be performed within Utah, although specific city or ZIP code details are not specified. The contract's scope involves conducting surveys annually for up to five years, making it a multi-year engagement focused on capturing public sentiment regarding DHHS services and programs. Interested vendors can find additional details and submit responses through the provided online portal.