Education and Training Services

This contract involves providing Education and Training Customer Services at Hanscom Air Force Base under the auspices of the Force Support Squadron (66 FSS/FSDE). The contractor will handle a range of customer service functions, including answering telephone calls, greeting visitors, assessing their needs, and directing them to the appropriate personnel within the Education and Training Center. Additionally, the contractor will be responsible for scheduling training sessions and testing, maintaining the daily calendar for the center, and managing correspondence through the E&TC Common Mailbox by responding to or routing emails as necessary. The scope also includes performing various clerical and administrative duties to support the center’s operations. The contract emphasizes a small business set-aside under NAICS code 561110, with a response deadline of August 1, 2025, and is managed by the Department of the Air Force, specifically the FA2835 Aflcmc Hanscom Pzi office. The contract’s wage requirements are governed by the Wage Determination No. 2015-5419, Revision 28, issued by the U.S. Department of Labor, which sets the minimum wages and fringe benefits for workers in Colorado counties, effective from January 30, 2022. These wage standards ensure compliance with the Service Contract Act and reflect updated rates for 2025, including occupational wages for various job classifications. The contract’s performance location is Hanscom AFB in Massachusetts, with key points of contact provided for further communication. The overall purpose is to ensure consistent, high-quality customer service support for the Education and Training Center, facilitating efficient operations and effective client engagement.