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Emergency Logistics & Translation Services

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Emergency Logistics and Translation Services subcontract, issued by the Hawaii Department of Business, Economic Development, and Tourism, provides critical physical and linguistic assistance to visitors in distress. Supporting prime contractors on Hawaii Tourism Authority projects, the scope of work includes coordinating transportation to medical facilities or airports, arranging temporary lodging, and delivering certified translation and interpretation services. To ensure operational success, the contractor must adhere to certified translation standards and provide the necessary transportation vehicles. This opportunity is categorized under NAICS code 541930, with a response deadline set for November 17, 2026.

General Info

Hawaii DBEDT subcontract for emergency logistics and translation services, due November 17, 2026.

Documents

This scope was carved out of 27-08.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY

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Organization & Contact Information

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AgencyHawaii → Department of Business, Economic Development, & Tourism
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides immediate physical and linguistic support for visitors in distress for prime contractors on Hawai‘i Tourism Authority projects. Coordinates transportation to airports or medical facilities, arranges temporary lodging, and provides certified translation and interpretation services. Requires certified translation standards and transportation vehicles. Delivers transport, lodging, and translation services.

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NAICS: 624230
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RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY
Solicitation # 27-08
The Hawai‘i Tourism Authority, under the Department of Business, Economic Development, and Tourism, is soliciting proposals for a Visitor Assistance Program (VAP) in Maui County. The selected contractor will design and manage a scalable program to provide compassionate assistance to visitors in crisis, including those victimized by crime, medical emergencies, or travel disruptions. Key responsibilities include coordinating medical support, law enforcement assistance, identification recovery, and emotional guidance, with required geographic coverage extending to Lāna‘i, Moloka‘i, and remote areas of Maui such as Hāna. The program also involves developing safety and prevention outreach materials that adhere to the Ma’ema’e Toolkit and incorporate culturally appropriate place-based messaging. This is a fixed-price contract with a maximum value of 91,500.00 USD for the performance period from January 2027 through December 31, 2027. Award will be granted to the responsible offeror deemed most advantageous to the state, with tie-breaking priority given to the highest scores in Proposed Approach and Past Performance. Deliverables include monthly, quarterly, and final financial and activity reports. Offerors must submit proposals via the HIEPRO portal by November 17, 2026, and must provide certifications regarding non-debarment, conflict of interest, and vendor compliance. All deliverables must be ADA compliant, and while a physical office in Hawai‘i is not mandatory, the contractor must meet specific minimum qualifications and professional standards.
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