Emergency Medical Services (EMS) and Ambulance Billing

The City of Fort Lauderdale is seeking qualified and licensed firms to provide emergency medical services (EMS) and ambulance billing services under RFP Event 653. The selected contractor will be responsible for automated patient invoicing, billing and collection services, and the implementation of an Electronic Patient Care Report (EPCR) system. Key performance requirements include mailing invoices within five business days of receiving patient information, posting payments within one business day, and maintaining compliance with NEMSIS and EMSTARS standards. The project must be completed and accepted within 120 days from the Notice to Proceed. The initial contract term is three years, with the possibility of two additional two-year extensions. Proposers must demonstrate significant experience with EMS billing for agencies of similar size and provide a current SOC 2 Type 2 report. Compliance with HIPAA, the HITECH Act, and PCI data security standards is mandatory, as detailed in the required Business Associate Agreement. Evaluation is based on a weighted ranking system by a committee of at least three members, who may shortlist firms for interviews or facility visits. Required submissions include a comprehensive proposal with an executive summary, a scheduling methodology, and various certifications, including non-discrimination and non-collusion statements, as well as certification that the firm does not boycott Israel. All proposals must be submitted electronically through the City's strategic sourcing platform by the October 6, 2026, deadline.