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ERP Go-Live Stabilization & Hypercare Support

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The ERP Go-Live Stabilization and Hypercare Support subcontract provides critical technical and operational assistance to prime contractors for projects within the Illinois Office of the Comptroller. Based in Springfield, the role focuses on ensuring system stability during the launch phase by troubleshooting errors, monitoring performance, and resolving data migration discrepancies. Support is managed through ERP production environments and ticketing platforms such as ServiceNow or Jira, with the primary deliverables being resolved incident tickets and comprehensive stability reports. Qualified providers must hold technical certifications specific to the ERP platform being utilized. This engagement falls under NAICS code 541513 and is designed to maintain operational continuity through dedicated Hypercare support during the transition to the new system.

General Info

ERP Go-Live stabilization and Hypercare support for the Illinois Office of the Comptroller.

Agency

Illinois → Procurement

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Springfield, IL, 62704, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-360IOC-IOC36-B-50633.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-360IOC-IOC36-B-50633 | PB - Financial ERP System Implementation Readiness and Go-Live Stabilization Support via NASPO

AI Contract Breakdown

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Timeline

PostedJan 2

subcontract

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Organization & Contact Information

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AgencyIllinois → Procurement

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois → Procurement

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical and operational support for prime contractors on Illinois Office of the Comptroller (IOC) projects during system launch. Troubleshoots system errors, monitors performance, resolves data migration discrepancies, and provides Hypercare support using ERP production environments and ticketing systems like ServiceNow or Jira. Requires technical certifications for the specific ERP platform. Delivers resolved incident tickets and stability reports.

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