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L2 Technical Support and Maintenance

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract with Region 4 ESC in the State of Texas provides Level 2 technical support, emergency response, and SLA management for the Meridian LMS. The scope of work includes managing L2 support tickets and system emergencies through specialized monitoring and ticketing tools to ensure consistent system availability. The contractor is required to maintain SOC 2 Type II standards for all data handling processes and must deliver regular technical resolution and system availability reports. This engagement falls under NAICS code 541513 and is designed to support prime contractors operating on national cooperative agency projects.

General Info

Subcontract for Region 4 ESC providing Level 2 technical support for Meridian LMS.

Agency

State of Texas → Region 4 ESC - TX

NAICS

541513 - Computer Facilities Management Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 25-05.

The full solicitation package (12 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Learning Management System

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Timeline

PostedJan 1

subcontract

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Organization & Contact Information

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AgencyState of Texas → Region 4 ESC - TX

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Texas → Region 4 ESC - TX

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing Level 2 technical support, emergency response, and SLA management for the Meridian LMS for prime contractors on national cooperative agency projects. Manages L2 support tickets and system emergencies using ticketing and monitoring tools. Maintains SOC 2 Type II standards for data handling. Delivers ongoing system availability and technical resolution reports.

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