Field Service & Maintenance Support

The contract provides for ongoing field service and maintenance support for upgraded pay stations following their installation, focusing on testing, troubleshooting, and routine upkeep to ensure reliable operation. This subcontract is scoped to deliver technical field support in Hawaii under the authority of the Department of Accounting and General Services, with the NAICS code 811212 indicating classification within repair and maintenance services. All support activities must be conducted on-site at the locations where the pay stations have been deployed, and responders are expected to meet performance standards that maintain system functionality and user accessibility without interruption. The solicitation was posted on May 19, 2026, with a response deadline of June 2, 2026, leaving a limited window for interested parties to submit proposals. The contract does not specify a set-aside designation, meaning it is open to all eligible subcontractors regardless of business size or demographic classification. While no point of contact or detailed address information is provided, the work must be performed in Hawaii, and all submissions must align with the technical and operational requirements outlined in the solicitation accessed through the official state procurement portal. Contractors are expected to have proven experience in field service for electronic payment systems and the capacity to respond promptly to issues across the state’s distributed pay station network.