Fire Department Background Investigation Services

The City of Santa Monica Fire Department is soliciting bids for professional background investigation services to support the hiring process for Ambulance Operators and Recruit Firefighters. Annually, the department typically requires approximately 30 background investigations for Ambulance Operators and 10 for Firefighters. These investigations are designed to identify behavioral and historical factors in candidates that may positively or negatively impact their suitability for employment. The services required include comprehensive reviews of employment history, criminal records, education, driving history, fingerprinting (Livescan), reference checks, and verification of qualifications. Final deliverables include detailed written reports summarizing findings, which remain the property of the City. The contract involves performance within Santa Monica, California, with an expected term beginning at contract execution and continuing for a yet-unspecified duration, with provisions for two optional one-year renewals at unchanged pricing. Pricing details are to be provided by bidders, with the City reserving discretion in quantity adjustments. The contract is governed by a detailed set of terms and conditions established through a Contractual Services Agreement, which includes responsibilities related to indemnification, insurance obligations with stringent minimum coverage limits and insurer ratings, and compliance with all applicable federal, state, and local laws such as the California Fair Employment and Housing Act and the Investigative Consumer Reporting Agencies Act. Insurance requirements include Commercial General Liability, Automobile Liability, and Workers’ Compensation coverage, with all requirements verified prior to commencement of work. The solicitation requires submission of various certifications and representations, including debarment status, non-collusion, non-discrimination compliance, and adherence to the City’s Living Wage Ordinance when applicable. Evaluation of bids will be based on a best-value trade-off approach considering price, quality, capacity, experience, financial resources, and integrity, rather than lowest price alone. The solicitation mandates electronic submission via the City’s OpenGov procurement portal by December 17, 2025, with no allowance for late or alternative forms of submission. Throughout performance, the contractor must maintain professional standards and ensure timely, compliant delivery of services consistent with the detailed specifications and legal standards outlined in the bid documents and contract clauses.