FPAC Tier 1 & Tier 2 Service Desk and IT Service Management Support – Notice of Intent to Compete Under USDA STRATUS Pool 2 Small Business Track
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Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
AI Contract Overview
The U.S. Department of Agriculture’s Farm Production and Conservation (FPAC) Mission Area is preparing to acquire comprehensive Tier 1 and Tier 2 Service Desk and IT Service Management support through the USDA STRATUS Pool 2 Small Business Track. This upcoming contract will encompass full lifecycle management of Service Requests, Incident Management, and Problem Management activities, aimed at supporting the FPAC Information Solutions Division’s operations. The scope includes expertise in asset management, change and release management, configuration management, and continuity management, to effectively maintain and monitor complex IT environments that support various FPAC mission delivery agencies. The solicitation will also cover the development and management of processes related to license, hardware, and cloud operations cost control; standard configurations for both on-premise and cloud servers; IT contingency plan creation and maintenance; and asset management dashboards to improve transparency. Services will be delivered under a performance-based framework focused on Service Request, Incident, and Problem Management. The procurement process will be conducted exclusively within the USDA STRATUS Pool 2 Small Business Track, which provides a streamlined cloud-centric IT services platform fostering competition among small businesses. This notice is purely informational and not a solicitation for proposals or bids at this time.
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Alexandria, DC, USASet-Aside
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Full Description
SPECIAL NOTICE
Subject: FPAC Tier 1 & Tier 2 Service Desk and IT Service Management Support – Notice of Intent to Compete Under USDA STRATUS Pool 2 Small Business Track
Agency: U.S. Department of Agriculture (USDA)
Mission Area: Farm Production and Conservation (FPAC)
Office: Office of Contracting and Procurement (OCP)
The U.S. Department of Agriculture (USDA), Farm Production and Conservation (FPAC) Mission Area, is finalizing its acquisition approach for a forthcoming requirement that will provide end‑to‑end management and delivery of Tier 1 and Tier 2 Service Desk (SD) services. This effort includes full lifecycle handling of Service Requests (SRs), Incident Management, and support to Problem Management strategies and activities.
The anticipated requirement will support FPAC Information Solutions Division (ISD) operations by providing expertise across asset management, change management, release management, configuration management, and continuity management. Support activities will enable FPAC ISD to monitor and perform IT operations, infrastructure, and maintenance on active, complex IT environments that deliver programs across FPAC mission delivery agencies.
The forthcoming solicitation will include support for:
• Development and management of processes and procedures governing license, hardware, and cloud operations cost management
• Development of standard configurations for on‑premise and cloud servers
• Support for the creation and maintenance of IT contingency plans
• Delivery of asset management dashboards to enhance transparency across the Mission Area
• Service Request, Incident, and Problem Management services under a performance‑based framework
Use of USDA STRATUS Pool 2 – Small Business Track
USDA intends to utilize the USDA STRATUS Pool 2 Small Business Track as the competitive vehicle for this requirement. STRATUS Pool 2 provides a streamlined cloud‑focused IT services framework and sufficient small business vendor diversity to support competition within the small business track.
This Special Notice is issued for informational purposes only. It does not constitute a Request for Quote (RFQ), Request for Proposal (RFP), or invitation to bid, and no proposals are being requested at this time.