G004--FY26: Emergency Residential Services (CERS)| Low Demand Safe Haven Services San Juan and U.S Virgin Islands

This contract solicitation, numbered 36C24826Q0512, is issued by the Department of Veterans Affairs through the Network Contracting Office 8 in Tampa, Florida, to secure Emergency Residential Services under the CERS program for veterans in San Juan, Puerto Rico, and the U.S. Virgin Islands. The solicitation seeks vendors to provide low-demand safe haven services, including 24/7 staffing, case management, clinical care, and supportive services for up to eight veterans across two locations, with an estimated contract value of up to $2.5 million over a potential five-year period, including base and option years. The contract is structured as an Indefinite Delivery/Indefinite Quantity (IDIQ) with ordering governed by FAR 52.216-18 and option extensions permitted under FAR 52.217-9, subject to funding availability and government discretion. Performance is required at the contractor’s off-site facility, with strict quality assurance standards mandating 95% compliance across all operational areas including facility conditions, staffing ratios, therapeutic services, dietary support, recordkeeping, patient safety, and security—except for 24/7 on-site staffing and same-day placement, which require 100% and 90% compliance respectively. Surveillance includes quarterly observation and annual unannounced inspections by VA teams. Compliance is enforced through a series of mandatory clauses including deviations from standard FAR provisions such as 52.212-4 and 52.240-91, along with VA-specific requirements like VAAR 852.211-76 Alternate I and VAAR 852.219-73 and -75 for service-disabled veteran-owned small business set-asides and subcontracting plans. The contract also incorporates restrictions on subcontractor access to sensitive data via FAR 52.203-6 Alternate I, liquidated damages for data breaches, and strict data management protocols. Offerors must submit a four-volume proposal electronically through SAM.gov, with volumes covering General, Technical Capability, Past Performance, and Price, and must certify their small business status, ownership structure, and compliance with socioeconomic and cybersecurity requirements under FAR 52.212-3. Key personnel must meet stringent qualification standards, with substitutions requiring 15 days’ advance notice and 30 days’ written justification. Price is a factor but not dominant; award will follow