Gallagher Enterprise Software Licenses and Maintenance Support Services

The United States Citizenship and Immigration Services, under the Department of Homeland Security, requires exclusive licensing and ongoing maintenance support for Gallagher enterprise software, which provides critical physical access control systems in both enterprise and standalone configurations. As Gallagher is proprietary software, licensing must be obtained solely through an authorized reseller to ensure compliance, access to updates, and security patches that maintain system integrity and operational continuity. This software is foundational to USCIS infrastructure, particularly for employees working outside main facilities, and any disruption could halt essential operations, jeopardize compliance with statutory deadlines, and expose the agency to legal liability. Support services are integral to preventing service outages and ensuring seamless functionality across the organization’s physical security architecture. The requirement is forecasted under a WOSB set-aside with a NAICS code of 541519, indicating specialized information services related to computer systems design. Performance will be based in Camp Springs, Maryland, with primary point of contact Lamont Thomas reachable at 202-570-2960 and alternate contact Dianne Valiando at 802-288-7912. Scott Stewart serves as the Small Business Specialist and APFS Coordinator, with additional inquiries directed to his email. No solicitation number has been issued yet, but the posting confirms USCIS intent to procure this essential, non-negotiable software and support to sustain its secure, mission-critical access control environment.