Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, November 11 at 2:00 PM ET

Register Free →
CLEATUS
Get CLEATUS

Enterprise Contact Center Experience 2

Forecast
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The United States Citizenship and Immigration Services is seeking a cloud-smart and innovative solution for the Enterprise Contact Center Experience 2 to replace the current EIS Contact Center contract, which expires on July 2, 2027. This initiative aims to provide a flexible, scalable, and highly secure infrastructure supporting External Affairs, the Verifications Contact Center, and Language Services Support. The required solution must leverage AI and cloud technologies to maintain mission-critical functions, including an Intelligent Virtual Assistant, interactive voice response systems, and both inbound and outbound calling capabilities via Amazon Connect. Key technical requirements include the integration of a Workforce and Quality Management Platform for scheduling and training, as well as the use of Lexbots and the EMMA Chatbot for self-service. The system must integrate with various tools such as the Operations and Management Portal, Simple Email Service, and NexTalk TTY. Managed by the Department of Homeland Security with performance based in Camp Springs, Maryland, the contract focuses on enhancing call routing, reporting, and data capture to improve the overall public engagement experience for immigration-related inquiries.

General Info

USCIS seeks a cloud-based AI contact center solution to replace the EIS contract.

Agency

Department of Homeland Security → United States Citizenship And Immigration Services

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Camp Springs, MD, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

1 update
PhaseForecast
Posted

forecast

Notice updated

The notice description changed. The point of contact changed.

Prepare for this forecast

Research the agency, track this forecast, and prepare your capture plan before the solicitation opens.

Organization & Contact Information

Show more
AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services
Contacts3 people available
OfficeN/A
Organization / AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services
Office AddressN/A
Contacts
John Waligory
contact@example.gov
+1 (555) 000-0000
Lora Gross
contact@example.gov
+1 (555) 000-0000
Charrsi BrightharpSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

Show more
***10/13/2026: Edited Requirement statement for actual contract expire date; Estimated Start Date and End Date; Estimated Solicitation Release Date; Fiscal Year; Anticipated Award Date.***
The USCIS Enterprise Call Center (ECC) (currently inclusive of External Affairs (EXA), Verifications Contact Center (VCC), and Language Services Support (LSS)) infrastructure and telecommunications requirements are currently fulfilled under the EIS Contact Center contract vehicle. The current EIS contract provides new and evolving technologies, facilitate a fully managed cloud-based service equipped with geographic redundancy, disaster recovery, and surge capability and maintain an interactive platform for the public to engage with an automated system, supported by Amazon Web Services (AWS), for immigration related inquiries and services provided by United States Citizenship and Immigration Services. The contract is set to expire on July 2, 2027. USCIS has a continued requirement for a cloud-smart, AI and innovative Contact Center that is flexible, elastic, scalable, efficient, automated, and highly secure. This innovative Contact Center solution must also minimize risk concerning the ability to perform mission-critical functions providing service via Intelligent Virtual Assistant, 800 toll free numbers for domestic and international calls, Interactive Voice Response System (IVRS) technology, enable inbound and outbound agent calling, enhanced reporting, voice call routing via Amazon Connect and Chat Routing to Customer Relationship Management (CRM); enabling self-service. Support Workforce & Quality Management Platform for scheduling, forecasting, training, call recording and screen capture. Capture requested data, report on-demand high visibility (policies/processes) and implement emergent requirements. Call Routing – Based on Agent Availability, priority, and business needs. Workforce Management Call Recording / Screenshot Capture / Optimization (WFO) / Voice Callback, Intelligent Virtual Assistant (IVA) - (Question-n-Answer Lexbots (QnA) in Voice IVR and EMMA Chatbot. Contact Control Panel (CCP) – Amazon Connect Softphone for receiving voice calls from the IVR. Integrate with other capabilities (i.e., Operations and Management Portal (OMP), Simple Email Service (SES), reporting and testing tools, NexTalk TTY, Brite Verify email verification services, USCIS Brand Voice (“Ava”), Nova Sonic and API driven solutions).

Similar Contracts

Same NAICS industry code

NAICS: 561422
New
SLED
Benefits Participant Support ServicesThis subcontract for Benefits Participant Support Services involves providing direct customer support for prime contractors managing benefit projects for the Phoenix Union High School District. The selected provider must operate a dedicated call and claim unit within the United States to resolve participant inquiries regarding coverage and eligibility. Operations are required to run Monday through Friday, from 8:00 AM to 6:00 PM Arizona Time, utilizing toll-free telephone systems and CRM or participant database access to deliver support and maintain detailed call logs. The opportunity was posted on November 5, 2026, with a response deadline of December 10, 2026. Classified under NAICS code 561422, the contract is managed through the Procurement agency in Arizona. Interested parties can find further details and submission guidelines via the provided OpenGov procurement portal.
Procurement

POSTED

1 day ago

DEADLINE

in about 1 month
View Details
NAICS: 561422
New
SLED
Health Plan Member Communications & Customer SupportThe Health Plan Member Communications and Customer Support subcontract focuses on providing member-facing support services for prime contractors managing State of Maryland employee health plan projects. The scope of work includes operating a dedicated help desk for benefit inquiries, drafting comprehensive benefit summaries, and executing member outreach initiatives utilizing CRM software and call center infrastructure. To ensure the security of sensitive information, all personnel assigned to the project are required to undergo HIPAA privacy training. Key deliverables for this engagement include the production of member support logs, the creation of both printed and digital benefit guides, and the management of targeted communication campaigns. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 23, 2026.

POSTED

3 days ago

DEADLINE

in 16 days
View Details
NAICS: 561422
New
SLED
Telemarketing ServicesThis subcontract for Telemarketing Services supports the University of Texas M.D. Anderson Cancer Center by providing outbound donor engagement. The selected provider will work under prime contractors to execute fundraising calls using established scripts, focusing on the acquisition, retention, and reactivation of donors. To qualify, providers must possess professional experience in healthcare or non-profit fundraising solicitation. The contractor is responsible for delivering essential performance data, including detailed call logs, donation reports, and lead lists. This opportunity is categorized under NAICS code 561422, with a response deadline set for December 4, 2026.
University of Texas M. D. Anderson Cancer Center

POSTED

3 days ago

DEADLINE

in 28 days
View Details
NAICS: 561422
New
SLED
Request Validation and Customer Support ServicesThe Request Validation and Customer Support Services subcontract supports the Massachusetts Executive Office of Health and Human Services by managing administrative intake and eligibility validation for prime contractors. The selected provider will operate a dedicated phone line and online portal to process requests, utilizing Fiscal Intermediary data to verify PCA eligibility. To ensure operational efficiency, the contractor must employ call center software to track service level agreements and provide ongoing customer assistance. Strict adherence to HIPAA compliance is required for all data handling to protect sensitive information. The contractor is responsible for delivering validated request data and comprehensive performance reports to the agency. This project is based in Boston and is categorized under NAICS code 561422, with a response deadline set for December 11, 2026.
Executive Office of Health and Human Services

POSTED

3 days ago

DEADLINE

in about 1 month
View Details
NAICS: 561422
New
International
Transport Booking and Customer Support ServicesThe Transport Booking and Customer Support Services subcontract involves providing managed customer intake and scheduling for prime contractors working on North East Lincolnshire Borough Council projects. The primary responsibilities include managing the Phone n Ride booking line, addressing customer inquiries, and ensuring Out of Office coverage in accordance with Criterion 5. To execute these services, the provider must utilize professional call center infrastructure and CRM software while adhering strictly to GDPR compliance standards. This opportunity was posted on November 3, 2026, with a response deadline of December 3, 2026.
North East Lincolnshire Borough Council

POSTED

3 days ago

DEADLINE

in 26 days
View Details
NAICS: 561422
New
SLED
Request for Information City of Detroit Housing Resources Helpline
Solicitation # 550595
The City of Detroit Office of Contracting and Procurement, on behalf of the Department of Human, Homeless, and Family Services, has issued Request for Information 550595 to gather market insight from experienced call center operators. The primary objective is to obtain feedback to support and potentially upgrade the Detroit Housing Resource Helpline, which serves as a centralized entry point for residents seeking housing-related services. The system is projected to handle approximately 120,000 annual calls, requiring a robust intake and triage process utilizing multi-step scripts and logic to differentiate between emergency and non-emergency housing needs. The scope of this RFI focuses on two primary tracks: Call Center Operations and Call Center Technology/Integration. Interested respondents must provide a Respondent Questionnaire detailing their prior experience, including at least three relevant projects from the last five years, and identify any intended subcontractors. Additionally, respondents are asked to provide a proposed implementation timeline covering system design, installation, configuration, and testing, as well as the identification of key personnel who would be assigned to the project.
City Of Detroit

POSTED

4 days ago

DEADLINE

in 26 days
View Details
NAICS: 561422
New
SLED
Live Complaint Hotline Operator ServicesThis subcontract for Live Complaint Hotline Operator Services supports the Ohio Department of Health's Bureau of Survey and Certification. The selected provider will deliver 24/7/365 live, human-to-human telephone answering and real-time data entry for complaint hotline projects. Key responsibilities include interviewing callers and submitting complaint data directly into web-based forms, with a strict requirement that telephony systems operate without the use of AI or automation. To ensure the security and privacy of sensitive information, the contractor must maintain full compliance with HIPAA and IRS Publication 1075 standards. This opportunity falls under NAICS code 561422, with a response deadline set for November 19, 2026.
Bureau Of Survey And Cert

POSTED

4 days ago

DEADLINE

in 13 days
View Details
NAICS: 561422
New
International
Customer Contact and Appointment Scheduling ServicesThis subcontract for Customer Contact and Appointment Scheduling Services supports prime contractors working on Thames Water Utilities Limited facility projects. The scope of work involves comprehensive planning, customer outreach, and the booking of installation appointments. The service provider is responsible for managing all customer interactions and scheduling through the use of CRM software and workforce management systems, which must include the provision of live job status APIs to ensure real-time data accuracy. The primary deliverables are confirmed installation appointments and consistently updated job status data. Due to the nature of customer interaction and data handling, strict adherence to GDPR compliance is required. This engagement is categorized under NAICS code 561422 and is focused on streamlining the coordination between prime contractors and end customers to ensure efficient project execution.
Thames Water Utilities Limited

POSTED

5 days ago

DEADLINE

N/A
View Details
NAICS: 561422
New
SLED
Customer Service Representative (CSR) and Supervisory StaffingThis subcontract focuses on providing comprehensive consumer-facing call center operations to support prime contractors on Maryland Health Benefit Exchange projects. The scope of work includes supplying Customer Service Representatives, Team Leads, and Supervisors to manage high-volume inquiries through phone, live chat, and secure messaging. Key operational requirements include maintaining a 15-minute average handle time, providing bilingual support, and strictly adhering to established problem escalation procedures. The contract emphasizes scalability to accommodate the increased traffic typical of the Open Enrollment period from November 1 through January 15. The selected provider will be responsible for delivering handled interactions and meeting specific operational metrics. Interested parties should note the response deadline of December 17, 2026, for this Maryland-based opportunity categorized under NAICS code 561422.

POSTED

5 days ago

DEADLINE

in about 1 month
View Details
NAICS: 561422
New
SLED
Call Center
Solicitation # BPM057936
Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

5 days ago

DEADLINE

in about 1 month
View Details
NAICS: 561422
New
International
Locker Network Customer SupportThe Locker Network Customer Support subcontract provides essential help desk and incident management services for prime contractors operating on housing estate projects within the London Borough of Hackney. The scope of work focuses on managing customer inquiries, resolving access issues, and processing parcel retrieval reports through the utilization of CRM and ticketing systems. The primary deliverables for this engagement include the successful resolution of customer support tickets and the provision of detailed incident reports. This operational support ensures streamlined communication and issue resolution for residents and contractors associated with the borough's housing initiatives.
London Borough of Hackney

POSTED

7 days ago

DEADLINE

N/A
View Details
NAICS: 561422
Federal
Multilingual Help Desk and Outreach ServicesThe Multilingual Help Desk and Outreach Services subcontract, issued by the USCIS Contracting Office under the Department of Homeland Security, involves the operation of a communication hub for prime contractors working on family reunification projects. The selected provider must manage a Help Desk using approved scripts and FAQs while conducting broad outreach via phone, email, text, and letter. A critical requirement is the possession of call center infrastructure capable of international reach and the ability to strictly avoid providing legal advice. Performance of this contract takes place in Washington and requires rigorous documentation, including detailed communication logs and screenshots for DHS review. The provider is responsible for delivering daily activity updates and comprehensive monthly Help Desk reports. Interested parties should note the response deadline of November 11, 2026, for this opportunity categorized under NAICS code 561422.
USCIS Contracting Office(erbur)

POSTED

8 days ago

DEADLINE

in 5 days
View Details

More opportunities from Department of Homeland Security → United States Citizenship And Immigration Services

Same awarding agency

NAICS: 541512
Federal
Information Assurance Security Services III (IASS3)The United States Citizenship and Immigration Services is seeking Information Assurance Security Services III (IASS3) to enhance cyber vigilance and protect systems, data, and environments from malicious actors. This requirement focuses on deploying a next generation of Information System Security Officers to implement and validate IT security requirements, support continuous monitoring, and ensure that the integration of artificial intelligence and machine learning adheres to ethical standards and organizational values. The work will be performed in Camp Spring, Maryland, under NAICS code 541512. This forecast is set aside for 8(a) small businesses and will utilize the 8(a) STARS III strategic sourcing vehicle. The estimated period of performance is expected to end on June 13, 2031, with the most recent estimated solicitation release date updated to December 15, 2026. Megan Kane serves as the primary point of contact, and the incumbent contractor for these services is Cyber Security Innovations.
Computer Systems Design Services

POSTED

9 days ago

DEADLINE

N/A
View Details
NAICS: 238210
Federal
Consolidated Information Technology Purchase (FY27-01)The United States Citizenship and Immigration Services, under the Department of Homeland Security, is forecasting a consolidated Information Technology Equipment Purchase for fiscal year 2027. This procurement effort focuses on the acquisition of standard IT equipment, specifically hard drive destroyers and scanners, as part of the Titan Refresh initiative. The performance location for this requirement is designated as Camp Springs, Maryland. This opportunity is designated as an 8(a) set-aside for small businesses under NAICS code 238210. The forecast was posted on October 28, 2026, and is managed by points of contact Matthew Mittan and Jacqueline Parks, with small business coordination provided by Charrsi Brightharp.
Electrical Contractors and Other Wiring Installation Contractors

POSTED

10 days ago

DEADLINE

N/A
View Details
NAICS: 541519
Federal
VEEAM Software Renewal and Maintenance SupportThe Department of Homeland Security's U.S. Citizenship and Immigration Services is seeking annual maintenance and renewal support for its existing Veeam software licenses. This software is critical for the recovery of virtualized applications and data across more than 100 field sites and a central database server, supporting both VMware vSphere and Microsoft Hyper-V environments. The maintenance agreement must provide global 24x7 support for high-severity issues, unlimited support requests, remote technical assistance, access to security patches, and the right to upgrade to new product versions. Managed by the Enterprise Infrastructure and End User Support divisions, this utility serves as the primary backup and disaster recovery solution for all USCIS field operations. The requirement is forecasted as a small business set-aside under NAICS code 541519, with the place of performance located in Camp Springs, Maryland. The incumbent contractor for these services is Anacapa Micro Products, Inc.
Other Computer Related Services

POSTED

12 days ago

DEADLINE

N/A
View Details
NAICS: 561990
Federal
Home Country Support ServicesThe United States Citizenship and Immigration Services, under the Department of Homeland Security, is forecasting a requirement for Home Country Support Services to assist beneficiaries of the Miss L settlement in reuniting with their families. The scope of work involves comprehensive administrative and logistical support, including assistance with parole and employment authorization applications, securing necessary exit and entry documentation, coordinating fingerprinting, and scheduling embassy interviews. The selected contractor will be responsible for managing the end-to-end travel process, which includes creating pre-reunification plans, booking international travel, providing pre-departure briefings and health checks, and offering support at both the departure airport and the US port of entry. Additionally, the provider must offer information on post-reunification behavioral health services and maintain a toll-free help desk for callers within and outside the United States. The incumbent contractor for these services is the International Organization for Migration.
All Other Support Services

POSTED

12 days ago

DEADLINE

N/A
View Details
NAICS: 561422
Federal
Contact Center Tier 1 (CCT1) SupportThe United States Citizenship and Immigration Services, under the Department of Homeland Security, is seeking a contractor to provide Contact Center Tier 1 support. This effort involves managing inbound and outbound communications via voice, chat, and webform inquiries using a combination of IVR/IVA and web channels to assist customers with citizenship and immigration information. The selected contractor must provide sufficient bilingual operational staff to handle these Tier 1 interactions and collaborate with USCIS and other partners to enhance overall contact center operations. This opportunity is forecasted as a small business set-aside under NAICS code 561422, with General Dynamics Information Technology, Inc. listed as the incumbent contractor. The project has undergone several scheduling updates, with the most recent revisions affecting the solicitation release date, period of performance, and points of contact. Interested parties can coordinate with Nicole Russo or David Hershey regarding the requirements.
Telemarketing Bureaus and Other Contact Centers

POSTED

18 days ago

DEADLINE

N/A
View Details
NAICS: 333924
Federal
Forklifts and Pallet JacksThe United States Citizenship and Immigration Services, specifically the Office of Intake and Document Production under the Department of Homeland Security, is forecasting a requirement for forklifts and pallet jacks. This equipment is necessary for the Document Management Division to safely and efficiently transport, store, retrieve, and manage inventory within its warehouse and production environments. The primary goals of this acquisition are to maintain operational readiness, ensure employee safety, and facilitate the timely deployment of resources. This opportunity is categorized under NAICS code 333924 and was posted on October 20, 2026. Interested parties may coordinate with the designated points of contact, including Jenny Lor and Rachel Turner, or the Small Business Specialist, Charrsi Brightharp. The procurement is intended to support the broader USCIS mission of intake processing, secure document production, and inventory management.
Industrial Truck, Tractor, Trailer, and Stacker Machinery Manufacturing

POSTED

18 days ago

DEADLINE

N/A
View Details
NAICS: 561410
Federal
Certified Transcription Services (CTS)The United States Citizenship and Immigration Services, under the Department of Homeland Security, is seeking Certified Transcription Services to support the Field Operations Directorate. The contractor will be responsible for transcribing approximately 200 interview recordings per period, with each recording averaging three hours in length. All final transcripts must strictly adhere to the National Court Reporters Association Transcript Format Guides. This opportunity is forecasted as an 8(a) set-aside under NAICS code 561410, with the place of performance located in Camp Springs, Maryland. The current incumbent for these services is FedWriters, Inc. Points of contact for this requirement include Marianne Green and Shayna Harris.
Document Preparation Services

POSTED

18 days ago

DEADLINE

N/A
View Details
NAICS: 541512
Federal
Application Platform Enablement and eXcellence (APEX)The Application Platform Enablement and eXcellence (APEX) contract, issued by United States Citizenship and Immigration Services under the Department of Homeland Security, focuses on building and operating enterprise governance for general development across Salesforce, ServiceNow, Microsoft 365, and UiPath. The scope includes developing an initial prototype for executive leadership regarding new project engagement and AI use case development, followed by the full operationalization and continuous improvement of the governance program as new technologies emerge. The contractor will establish and manage an enterprise infrastructure team to demonstrate modern application architecture patterns and tools while supporting application teams with secure onboarding and deployment. A significant portion of the work involves overseeing the five-org Salesforce environment previously managed under the STARS program, which supports critical business functions such as stakeholder engagement, contracting, and contact center management. The selected provider must supply all necessary personnel, equipment, and materials to execute these tasks in Camp Springs, Maryland.
Computer Systems Design Services

POSTED

24 days ago

DEADLINE

N/A
View Details
NAICS: 541512
Federal
Cyber Security Support Services (C3S) – Architecture IIThe United States Citizenship and Immigration Services, under the Department of Homeland Security, is seeking a re-compete for the Cyber Security Support Services Architecture II task order. This effort is designated as an 8(a) set-aside and will be procured through the GSA HACS 8(a) vehicle. The project is based in Camp Springs, Maryland, and is currently listed as a forecast with an estimated solicitation release date of November 2, 2026. The scope of work involves comprehensive architecture support for the Information Security Division, focusing on the design, deployment, and maintenance of cybersecurity tools. Key responsibilities include reviewing source code, assessing system security effectiveness, managing the vulnerability program, and securing networks. Additionally, the contractor will provide security architecture expertise across other OIT divisions and develop automated solutions for security compliance within cloud environments. Zen Strategics, LLC is the incumbent contractor.
Computer Systems Design Services

POSTED

30 days ago

DEADLINE

N/A
View Details
NAICS: 541519
Federal
Microsoft 365 Management, Operational Support, and Enhancements (MOSE)United States Citizenship and Immigration Services seeks a contractor for Microsoft 365 Management, Operational Support, and Enhancements (MOSE). This operations and maintenance effort focuses on operating, optimizing, and maintaining a wide array of M365 services, including core productivity apps, collaboration tools like Teams and SharePoint, security and compliance frameworks such as Microsoft Purview and Entra ID, and the Power Platform. A significant component of the requirement involves planning and executing the rollout of Microsoft Copilot and other AI services in alignment with DHS and USCIS security and privacy policies. The scope of work also includes managing service integrations with both Microsoft and non-Microsoft technologies, specifically AirWatch, ServiceNow, Archive360, JAMF, and AgilQuest. This opportunity is listed as a forecast with an anticipated award date of February 17, 2027, and a solicitation issue date of September 25, 2026. While the project is categorized under NAICS code 541519 and is intended as a small business set-aside, the final determination will be based on market research. Performance is expected to take place in Camp Springs, Maryland.
Other Computer Related Services

POSTED

about 1 month ago

DEADLINE

N/A
View Details
NAICS: 811212
Federal
Kodak Alaris High Volume Scanner Hardware Maintenance Support Services For the Service Center Operations Directorate (SCOPS), Administrative Appeals Office (AAO), Office of Intake & Document Production (OIDP), and Immigrant Investor Program Office (IPO)The United States Citizenship and Immigration Services, under the Department of Homeland Security, requires hardware maintenance services for 134 Kodak i5250 High Volume Scanning units. This support will benefit the Service Center Operations Directorate, Administrative Appeals Office, Immigrant Investor Program Office, and the Office of Intake and Document Production across seven locations. The scope of work includes on-site hardware support, preventive maintenance, management support, and the provision of consumable kits to ensure the efficient electronic processing of cases. This HUBZone set-aside forecast has an estimated value between 2 million and 5 million dollars and will be procured via the NASA SEWP VI strategic sourcing vehicle. The updated period of performance is expected to run from January 4, 2027, through January 3, 2030. The contract falls under NAICS code 811212, with performance taking place across multiple cities in Texas.
Computer and Office Machine Repair and Maintenance

POSTED

about 1 month ago

DEADLINE

N/A
View Details
NAICS: 541512
Federal
Immigration Biometrics and Identity Services (IBIS)The Immigration Biometrics and Identity Services (IBIS) project for the United States Citizenship and Immigration Services under the Department of Homeland Security focuses on delivering secure, scalable IT solutions. The scope includes data analytics, machine learning, entity resolution, biometrics, identity management, and scheduling. Utilizing agile methodologies and DevSecOps practices, the project involves the development and maintenance of cloud-based applications that adhere to strict federal security, privacy, and accessibility standards. This forecast is designated as a small business set-aside under NAICS code 541512, with the primary place of performance located in Washington, District of Columbia. The project requires multi-disciplinary teams to handle end-to-end development, operations, and technical support to ensure high-quality code and rapid incident response for both internal and public-facing immigration systems.
Computer Systems Design Services

POSTED

about 1 month ago

DEADLINE

N/A
View Details

Prepare for this forecast

Research this forecast and prepare for the solicitation

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 750+ contractors already using CLEATUS