This Government Contract opportunity from Department Of Defense was posted on May 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Global Technical Support and Help Desk Services

Closed

Federal

Submission Closed05/12/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract seeks a subcontractor to provide comprehensive 24/7 global technical support services including Tier 2 and Tier 3 help desk functions, remote system management, and seamless integration with existing monitoring platforms across both CONUS and OCONUS locations. The scope requires round-the-clock availability to ensure continuous operational readiness and rapid response to technical issues, with an emphasis on maintaining high service levels regardless of geographic location or time zone. The work must support the Department of Defense’s mission-critical infrastructure and requires proven capability in handling complex, enterprise-level IT environments. The solicitation is issued under the NAICS code 541519 for Other Computer Related Services by the It Contracting Division - PL84 of the Department of Defense, with a response deadline of May 12, 2026 at 3:00 PM. The place of performance is designated as Mt Zion, Illinois, though services must be delivered globally. The contract type is classified as a subcontract, and while no set-aside designation is specified, potential bidders must be prepared to meet stringent operational, security, and performance requirements typical of defense-related IT support engagements. All proposals must demonstrate extensive experience in delivering scalable, secure, and reliable technical services across diverse and distributed environments.