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Help Desk and Emergency Response Support

Active

State & Local

Response Deadline08/03/2026, 04:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract titled Help Desk and Emergency Response Support requires 24/7 availability for handling both emergency and non-emergency service requests with strict service level agreements: a one-hour response time for emergencies and a four-hour response time for non-emergencies. This subcontract is posted under the NAICS code 541519 and is managed by the Health and Human Services Commission in Texas, with a response deadline of August 3, 2026, at 4:30 PM. The contract emphasizes continuous operational support and timely resolution of service issues to ensure uninterrupted critical functions. All support services must be performed in alignment with the specified SLAs, and responders must be equipped to handle urgent situations at any time, day or night. The opportunity is accessible through the Texas SmartBuy portal, and bidders must meet the performance expectations outlined in the contractual requirements.

General Info

24/7 help desk support with 1-hour emergency and 4-hour non-emergency response SLAs for Texas Health and Human Services.

Agency

Texas → Health and Human Services Commission

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, US

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PostedJul 20

subcontract

Response DeadlineAug 3

Submission deadline

Response Deadline

08/03/2026, 04:30:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyTexas → Health and Human Services Commission

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Health and Human Services Commission

Office AddressN/A

ContactsNo contact information available

Full Description

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24/7 support for emergency and non-emergency service requests with SLA requirements: 1-hour response for emergencies, 4-hour for non-emergencies.

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