This Government Contract opportunity from Texas was posted on July 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk and Emergency Response Support

Closed

State & Local

Submission Closed08/03/2026, 04:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

New

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IT Security Compliance and Data Privacy Management

Social Services Agency

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Software Maintenance and Update Services

Department of State Health Services

POSTED

1 day ago

DEADLINE

in 12 days

AI Contract Overview

The contract titled Help Desk and Emergency Response Support requires 24/7 availability for handling both emergency and non-emergency service requests with strict service level agreements: a one-hour response time for emergencies and a four-hour response time for non-emergencies. This subcontract is posted under the NAICS code 541519 and is managed by the Health and Human Services Commission in Texas, with a response deadline of August 3, 2026, at 4:30 PM. The contract emphasizes continuous operational support and timely resolution of service issues to ensure uninterrupted critical functions. All support services must be performed in alignment with the specified SLAs, and responders must be equipped to handle urgent situations at any time, day or night. The opportunity is accessible through the Texas SmartBuy portal, and bidders must meet the performance expectations outlined in the contractual requirements.

General Info

24/7 help desk support with 1-hour emergency and 4-hour non-emergency response SLAs for Texas Health and Human Services.

Agency

Texas → Health and Human Services Commission

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of HHS0017715.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

AccessGen Client Server Encyclopedia (CSE) Edit Software Maintenance

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedJul 20

subcontract

Response DeadlineAug 3

Deadline has passed

Submission Closed

08/03/2026, 04:30:00 PM UTC

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Organization & Contact Information

AgencyTexas → Health and Human Services Commission

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Health and Human Services Commission

Office AddressN/A

ContactsNo contact information available

Full Description

24/7 support for emergency and non-emergency service requests with SLA requirements: 1-hour response for emergencies, 4-hour for non-emergencies.

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