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This Government Contract opportunity from Department Of The Treasury was posted on May 15, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Help Desk and Tier 2 Technical Support

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

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This contract involves providing Tier 2 help desk and technical support specifically for IRS users utilizing commercially off-the-shelf (COTS) tax software. The services require a 24-hour initial response time and adherence to service level agreements (SLAs) to ensure timely resolution of issues. The support is aimed at enhancing the efficiency and effectiveness of IRS operations by addressing user concerns promptly and maintaining system functionality. The contract is a subcontract opportunity posted on May 15, 2026, with a response deadline of May 29, 2026. It falls under the NAICS code 541519, which pertains to other computer-related services. The Department of the Treasury’s Taxpayer Focused Support office is overseeing the contract, with the place of performance in Washington, DC, specifically zipcode 20224. The focus is on delivering reliable technical assistance to maintain uninterrupted service for IRS tax software users.

General Info

Provide Tier 2 help desk support for IRS tax software with 24-hour response, SLA adherence.

Agency

Department Of The Treasury → Taxpayer Focused SupportView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Washington, DC, 20224, USA

Set-Aside

NONE

Documents

This scope was carved out of SC5000197240.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

SOURCES SOUGHT NOTICE - Tax Software Acquisition and Support

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of The Treasury → Taxpayer Focused Support
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of The Treasury → Taxpayer Focused Support
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Tier 2 help desk support for IRS users of COTS tax software, with 24-hour initial response and SLA-driven resolution.

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