Help Desk and Tiered IT Support Services

The contract involves providing Tier 1 and Tier 2 help desk support focused on incident triage, handling service requests, performing remote troubleshooting, and supporting mobility devices. The work is to be performed primarily in Washington, with the contract managed by the Naval Supply Fleet Logistics Center Norfolk under the Department of Defense. This subcontract aims to ensure timely and efficient IT support services to maintain operational continuity and address technical issues as they arise. The opportunity was posted on May 27, 2026, with a response deadline set for June 11, 2026. It falls under the NAICS code 541519, which relates to other computer related services. Although specific organizational and set-aside details were not provided, the contract emphasizes providing essential support services within a defense-related IT infrastructure. This role is critical in maintaining seamless communication and technical functionality across the department.