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HSEMA- IT- ServiceNow Maintenance/ Consulting Services

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Homeland Security and Emergency Management Agency (HSEMA) is seeking maintenance and consulting services for its ServiceNow platform, which is essential for supporting its helpdesk operations both during daily activities and critical incidents. The platform equips the helpdesk team with the necessary tools to manage tickets, streamline workflows, and ensure seamless coordination with agency users and connected systems, thereby maintaining operational resilience and efficiency. These services are critical to sustaining the functionality, performance, and reliability of ServiceNow as a core component of HSEMA's IT support infrastructure. The contract is forecasted with a posting date of July 23, 2026, indicating a future procurement opportunity, though no solicitation number, set-aside details, or NAICS code have been provided. The agency is located within the District of Columbia, and while the specific place of performance and point of contact information are not yet available, the intent is clear: to secure expert consulting and ongoing maintenance support to ensure ServiceNow continues to meet HSEMA’s evolving technical and operational demands. This effort underscores HSEMA’s commitment to robust IT service delivery in support of public safety and emergency management functions.

General Info

HSEMA seeks ServiceNow maintenance and consulting services to support helpdesk operations and emergency management IT infrastructure.

Agency

District of Columbia → Homeland Security and Emergency Management Agency (HSEMA)

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 23

forecast

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Organization & Contact Information

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AgencyDistrict of Columbia → Homeland Security and Emergency Management Agency (HSEMA)

ContactsNo contacts available

OfficeN/A

Organization / Agency

District of Columbia → Homeland Security and Emergency Management Agency (HSEMA)

Office AddressN/A

ContactsNo contact information available

Full Description

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The ServiceNow platform aids HSEMA's helpdesk team in supporting agency users and other users and systems during critical events and on a day-to-day basis. ServiceNow providesthe helpdesk team with tools that are required for a number of processes.

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