PRASA RFQ Ticketing support Bus and Rail

The Passenger Rail Agency of South Africa (PRASA) is seeking quotations for a six-month contract to provide comprehensive support, maintenance, integration, and upgrades for its bus and rail ticketing systems. The scope of work includes SLA-driven support for NEW9220 smart POS devices and EMV-compliant payment software, ensuring secure interoperability with platforms such as SAP, STAR, TOMS, TDMS, GIS, and Omni-Channels. The selected provider must ensure compliance with the Protection of Personal Information Act (POPIA) for financial data management and deliver monthly KPI reports, quarterly compliance audits, and knowledge transfer through training workshops and manuals for PRASA ICT staff. The procurement process follows a three-stage evaluation: mandatory administrative and technical compliance, a technical functionality assessment requiring a minimum score of 70 out of 100, and a final stage based on the 80/20 preference point system for price and specific goals. Technical evaluation heavily weights relevant company experience and the capability of key resources, including a Project Manager, Application Lead, Senior Developer, Business Analyst, and Integration Specialist. Bidders must provide a resource-based pricing schedule, certified B-BBEE documentation, and CVs with signed consent letters dated within 60 days of the RFQ publication.