Human Resources Department Strategic Planning Services

The City of Pasadena's Human Resources Department, comprising five key divisions and staffed by 30 full-time employees, is seeking strategic planning services to enhance its organizational structure and service delivery. The divisions include Administration, Labor Relations and Class & Compensation, Employment Services (including Prideshare), Benefits Administration, and Employee Relations and Training. With a focus on maintaining high-quality customer service internally and to the community, the department aims to engage a third-party consultant to conduct an assessment and assist in developing a forward-looking strategic plan. The solicitation, identified as 2026-Informal-0115, was posted in early February 2026 with a response deadline later that month, and the work is to be performed within California, specifically Pasadena. Respondents to this procurement must comply with various administrative and legal requirements, including federal certifications regarding lobbying activities, vendor questionnaires affirming equal opportunity employment compliance, and submission of a Unique Entity Identifier as part of their bid package. The City’s Department of Information Technology also requires technical assessments for any proposed IT solutions, ensuring alignment with security policies, data protection standards, and operational needs. Bidders must demonstrate relevant experience by documenting similar prior projects and provide licenses or certifications relevant to the contracting process. The Human Resources Department’s commitment to excellence underscores this effort to strategically align resources, operations, and services to meet evolving community and organizational needs.