ICE_Pharmacy Benefit Manager Support

The Department of Homeland Security, through its Detention Compliance and Removals office, is conducting market research to identify vendors capable of providing a comprehensive Pharmacy Benefit Manager (PBM) system to support its operational needs. This initiative is formally initiated as a Request for Information (RFI) under solicitation number ICE_Pharmacy_Benefit_Manager_Support, with the NAICS code 524292 assigned to capture Pharmacy Benefit Management and other third-party administration services. The RFI seeks detailed information on vendors’ abilities to deliver end-to-end PBM functionalities including claims processing for retail and mail-order pharmacies, formulary management, pharmacy network development with emphasis on rural and underserved access, clinical oversight such as prior authorization and claim adjudication, administrative support for non-formulary overrides, and robust technical operations encompassing dynamic eligibility management, user portals, and near real-time utilization reporting. Additionally, vendors are expected to outline transition services including project management, risk mitigation, and immediate post-go-live support. Proposals must be submitted electronically to Genna Braden at Genna.Braden@ice.dhs.gov no later than the revised deadline, in either Microsoft Word or Adobe PDF format, and must not exceed fifteen pages inclusive of the cover letter. All submissions must include the respondent’s SAM registration status, Unique Entity Identifier (UEI), socio-economic and size information relevant to NAICS 524292, and designated points of contact for both contracting and technical matters. The government explicitly states this RFI is for information gathering only and is not a solicitation for quotes or a commitment to award a contract; unsolicited proposals or pricing information will not be accepted. Only unclassified materials are permitted, and proprietary content must be clearly marked and is strongly discouraged. The primary point of contact for inquiries is Genna Braden, with Brittany Tobias as the secondary point of contact, and all responses must originate from a registered SAM entity.