IFB SD25-00025 American Sign Language (ASL) Interpreting Services for CDCR/CCHCS Headquarters

The contractor is required to provide comprehensive American Sign Language (ASL) interpreting services to the California Department of Corrections and Rehabilitation and California Correctional Health Care Services, covering both in-person and Video Remote Interpreting (VRI) modalities across designated locations in California, including Elk Grove, Sacramento, Fresno, Bakersfield, Rancho Cucamonga, Santa Ana, and Diamond Bar. Services must be delivered during business hours Monday through Friday, excluding state holidays, under a three-year term from July 1, 2026, through June 30, 2029. The contractor is responsible for all labor, travel, equipment, janitorial supplies containing post-consumer recycled paper products, and every associated expense, with interpreters mandated to hold current RID/NAD certifications appropriate to the setting—NIC Advanced for medical contexts and SC:L + NIC Master for legal settings. Performance is subject to strict compliance with HIPAA, California Civil Rights Laws, Title 15 regulations, and additional standards outlined in incorporated documents such as STD 213 and GTC 02/25, with service reports and detailed invoices submitted electronically to [email hidden] for reimbursement, following a strict format requiring contract number and invoice number. All bidders must submit a complete proposal, including mandatory attachments such as the Bid/Bidder Certification Sheet, DVBE Declaration, Minimum Qualifications Statement, GenAI Factsheet, and Primary Laws Certification regarding conduct with incarcerated individuals, which are reviewed as pass/fail criteria under a Lowest Price Technically Acceptable evaluation model. Price adjustments are applied as incentives for Disabled Veteran Business Enterprise participation—1%, 2%, or 3% based on the level of DVBE involvement—while small business preferences are also factored into bid evaluation. Contractors must comply with stringent personnel requirements, including state fingerprinting and security clearance, annual tuberculosis testing, bloodborne pathogens training under CAL-OSHA, and wage and benefit standards equivalent to at least 85% of those received by state employees performing similar functions. Subcontractor information must be disclosed, and changes in staff require advance notification and recovery of state-issued ID cards. Generative AI usage must be fully disclosed with model details, training sources, and risk mitigation plans. Failure to meet any non-price requirement results in disqualification, and the contract is subject to audit, with nonconforming services corrected at the contractor’s expense. Payment processing is handled through the Sacramento Accounting Office, and all documentation must include certified