In-Country Warranty and Service Support

The contract entails providing authorized local warranty and maintenance services in Panama for delivered SUVs, ensuring comprehensive repair, parts replacement, and technical support under a 3-year or 100,000-kilometer warranty period. The services must be delivered by a qualified subcontractor capable of meeting all technical, operational, and quality standards required to maintain vehicle integrity and customer satisfaction throughout the warranty term. All work must align with manufacturer specifications and be performed in compliance with local regulations in Panama. This is a subcontract opportunity issued by the U.S. Embassy in Panama City under the Department of State, with a response deadline of July 15, 2026. The North American Industry Classification System code for this solicitation is 811198, which pertains to other automotive repair and maintenance. The place of performance is in Panama, and the subcontractor must be prepared to establish and maintain a local service infrastructure including trained technicians, genuine parts inventory, and timely customer support. The contract does not specify a set-aside category, and all prospective bidders must meet the technical and logistical requirements to deliver reliable, on-site warranty services throughout the duration of the warranty coverage.