This Solicitation opportunity from Washington was posted on January 15, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Information Technology Service Management (ITSM) System Replacement
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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The Snohomish County Public Utility District is seeking information through a Request for Information (RFI) for the potential procurement of a modern IT Service Management (ITSM) and Enterprise Service Management (ESM) system. The primary objective is to identify solutions that can improve IT operations by offering a user-friendly interface, automation of tasks, enhanced security features, support for mobility, and comprehensive incident and change management capabilities. The system should also facilitate better customer interactions, streamline service requests, and support seamless integrations with other systems. The RFI aims to gather detailed insights from vendors to inform future procurement decisions, with a response deadline set for February 14, 2025. The project is situated within the scope of a solicitation with a contract value estimated between $500,000 and $2,000,000, and it is managed by the Washington-based Snohomish County Public Utility District. Interested vendors are instructed to submit any questions via email to the designated contact, Ahlinder, at [email hidden], as responses to questions submitted through other communication channels are not guaranteed. The initiative reflects the District’s intent to modernize its IT infrastructure, ensuring improved operational efficiency, security, and customer service capabilities. Further details and updates can be accessed through the provided online link.
General Info
Agency
Place of Performance
WA, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
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