Interactive Queuing Management System

The contract involves providing a web-based, multi-year Interactive Queuing Management System (QMS) for Broward County's Consumer Protection Division and other agencies, with an initial one-year term and up to four renewal options. The system must be fully hosted, accessible via multiple devices, ADA-compliant, and support multi-language functionalities, real-time queue management, appointment scheduling, messaging, and detailed reporting. The vendor is responsible for implementation, training, security compliance, and ongoing support, with a target operational date of February 28, 2026. The contract emphasizes security standards, including adherence to system controls and restrictions on using prohibited telecommunications equipment, and requires vendors to meet specific specifications outlined in detailed checklists. The procurement process is price-driven, awarding to the lowest responsive and responsible bidder based on the total bid price, with preferences given to certified Small Business and County Business Enterprises if within specified cost thresholds. The contract is an open-end, indefinite quantity arrangement with no guaranteed minimums, and renewal periods are subject to vendor acceptance and performance. Payment procedures require electronic invoicing, submission to designated county addresses, and compliance with Florida’s Prompt Payment Act, with detailed requirements for invoices, certifications, and documentation. Delivery terms specify FOB destination, with goods to be new, unused, and properly packaged, and acceptance occurs at the specified delivery site following inspection for compliance with specifications. The contract incorporates numerous legal and regulatory clauses, including compliance with federal, state, and local laws, anti-human trafficking, criminal history screening, foreign concern restrictions, and confidentiality laws, with all modifications requiring written amendments. Overall, the agreement mandates strict adherence to technical, security, legal, and administrative standards to ensure a comprehensive, compliant, and effective queuing system deployment across Broward County agencies.