Internet Monitoring Service for Division of Parole and Probation (DPP) for Five (5) Year Term

The State of Maryland Department of Public Safety and Correctional Services is seeking a qualified contractor through a multi-step sealed invitation for bids to provide internet monitoring services for the Division of Parole and Probation. This firm-fixed-price contract is for a five-year base term starting January 1, 2027, with no renewal options. The scope involves providing monitoring services for 80 devices annually to support offender risk assessment. Bidders must demonstrate at least three years of experience conducting internet monitoring for public safety or law enforcement agencies within the last five years and provide three professional references to verify this experience. The award will be granted to the responsible bidder with the most favorable evaluated bid price, following a pass/fail technical evaluation. Security is a critical component of the contract, requiring compliance with the NIST cybersecurity framework, a minimum of one million dollars in cyber security and data breach insurance, and a strict requirement that all state data be processed and stored exclusively within the continental United States. Bids must be submitted via the eMaryland Marketplace Advantage portal in a two-part format, separating the technical response from the bid price form. Successful awardees must also adhere to strict data use and non-disclosure agreements and provide a full list of subcontractors used over the previous four years.