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IT Help Desk & Application Support

Active

Federal

Response Deadline09/21/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity with the Department of Health and Human Services Omas Strategic Buying Center focuses on providing Tier 1 and 2 technical support and maintenance for prime contractors managing HHS ORR HS/PRS applications. The scope of work includes help desk operations, software upgrades, production troubleshooting, and user access management utilizing remote support tools and ticketing systems. The primary objectives are to maintain strict Service Level Agreements, ensure consistent application uptime, and deliver the resolution of support tickets. This requirement falls under NAICS code 541513 and was posted on September 15, 2026, with a response deadline of September 21, 2026.

General Info

HHS subcontract for Tier 1 and 2 technical support and application maintenance.

Agency

Department Of Health And Human Services → Omas Strategic Buying Center - HHS MissionView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

MD

Set-Aside

NONE

Documents

This scope was carved out of 7571MN26Q00111.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ORR Process and Technology Modernization (OPTM) Platform and Home Studies/Post-Release Services (HS/PRS) Application Enhancement and Support

AI Contract Breakdown

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Timeline

PostedSep 15

subcontract

Response DeadlineSep 21

Submission deadline

Response Deadline

09/21/2026, 01:00:00 PM UTCin 5 days

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Omas Strategic Buying Center - HHS Mission

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → Omas Strategic Buying Center - HHS Mission

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides Tier 1/2 technical support and maintenance for prime contractors on HHS ORR HS/PRS applications. Performs help desk support, software upgrades, production troubleshooting, and user access management using ticketing systems and remote support tools. Maintains Service Level Agreements (SLA). Delivers resolved support tickets and maintained application uptime.

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