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This Government Contract opportunity from California was posted on August 19, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

IT Help Desk & Onsite Support Provider

Closed
State & Local

Contract Overview

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This subcontract for the Police Department in California involves providing comprehensive IT help desk and onsite technical support for prime contractors working on City of West Sacramento projects. The selected provider will manage a phone and web portal help desk to resolve support tickets and must be capable of providing onsite response for system crashes, as well as a dedicated full-time representative for training and system upgrades. Key requirements include strict adherence to service level agreements and mandatory CJIS-required personnel screening for all staff. The provider is responsible for delivering detailed support logs and documentation of all resolved tickets. This opportunity is categorized under NAICS code 541513, with a response deadline of October 10, 2026.

General Info

IT help desk and onsite support for West Sacramento Police, deadline October 10, 2026.

Documents

This scope was carved out of 26-074-RFP.

The full solicitation package (9 documents), including the RFP, is on the prime solicitation, not on this scope.

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Law Enforcement Records Management System (LERMS) and Automated Field Reporting

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → Police Department
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs ongoing technical support and ticket resolution for prime contractors on City of West Sacramento projects. Operates a help desk via phone and web portal, resolves support tickets, and provides onsite response for system crashes. May provide a dedicated full-time onsite representative for training and upgrades. Requires CJIS-required personnel screening and SLA compliance. Delivers support logs and resolved tickets.

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Manufactured Home (Mobile Home) Manufacturing

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about 15 hours ago

DEADLINE

in 14 days
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