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IT Help Desk & Onsite Support Provider

Active

State & Local

Response Deadline10/10/2026, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the Police Department in California involves providing comprehensive IT help desk and onsite technical support for prime contractors working on City of West Sacramento projects. The selected provider will manage a phone and web portal help desk to resolve support tickets and must be capable of providing onsite response for system crashes, as well as a dedicated full-time representative for training and system upgrades. Key requirements include strict adherence to service level agreements and mandatory CJIS-required personnel screening for all staff. The provider is responsible for delivering detailed support logs and documentation of all resolved tickets. This opportunity is categorized under NAICS code 541513, with a response deadline of October 10, 2026.

General Info

IT help desk and onsite support for West Sacramento Police, deadline October 10, 2026.

Agency

California → Police DepartmentView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-074-RFP.

The full solicitation package (9 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Law Enforcement Records Management System (LERMS) and Automated Field Reporting

AI Contract Breakdown

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Timeline

PostedAug 19

subcontract

Response DeadlineOct 10

Submission deadline

Response Deadline

10/10/2026, 12:00:00 AM UTCin 29 days

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Organization & Contact Information

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AgencyCalifornia → Police Department

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → Police Department

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs ongoing technical support and ticket resolution for prime contractors on City of West Sacramento projects. Operates a help desk via phone and web portal, resolves support tickets, and provides onsite response for system crashes. May provide a dedicated full-time onsite representative for training and upgrades. Requires CJIS-required personnel screening and SLA compliance. Delivers support logs and resolved tickets.

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The City of West Sacramento is soliciting proposals for a modernized Law Enforcement Records Management System (LERMS) and Automated Field Reporting (AFR) solution to replace an existing system that has failed to meet operational needs. The objective is to improve data quality, reduce administrative burdens, and enhance investigative and analytical capabilities for the West Sacramento Police Department, which consists of 86 sworn officers and 125 total personnel. The required solution must include hardware, software, and U.S.-based technical support, featuring deduplicated master indices, integrated case management, automated IBR validation, and native business intelligence and crime mapping. Critical technical requirements include seamless integration with the CentralSquare CAD system, Crossroads Software, and evidence workflows such as TraQ7 and Axon. The procurement process utilizes a points-based evaluation system where the Technical Requirements Matrix carries the highest weight at 50 points, followed by the Technical Narrative at 25 points, and the Cost Proposal at 10 points. The City intends to select a proposer based on the best combination of attributes rather than cost alone. Awarded vendors must be registered to conduct business in California and comply with federal award requirements, including 2 C.F.R. and the Byrd Anti-Lobbying Amendment. The contract includes a structured payment schedule tied to milestones such as contract execution, software installation, training completion, and final acceptance. Performance is subject to the City's insurance requirements and may be extended for two additional one-year periods.

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