J065--575- Lynx System Technical Support Services - Base +4 / 575-26-3-5075-0020 (VA-26-00040261)

The contract seeks continuous technical support and maintenance for the Lynx Duress & Mass Notification System currently in use across the VA Western Colorado Health Care System’s main hospital and associated telehealth and leased facilities. This work is strictly limited to preserving the existing infrastructure, with no provision for new installations, upgrades, or expansions. The system is a proprietary solution developed and exclusively licensed by Lynx Systems, meaning only Lynx can provide authorized software updates, patches, security fixes, and technical support. Any attempt to use third-party vendors would invalidate manufacturer warranties, cause system incompatibilities, compromise alarm processing integrity, and jeopardize emergency notification reliability, creating unacceptable safety risks. Replacing the system entirely would demand extensive costs, prolonged downtime, and full staff retraining, making it impractical. Therefore, the agency requires exclusive retention of Lynx Systems as the sole qualified provider to ensure uninterrupted operation and staff safety. The solicitation, identified as J065–575–Lynx System Technical Support Services with number 36C25926Q0717, is a small business set-aside under NAICS code 561621, managed by the Department of Veterans Affairs through Network Contract Office 19 in Greenwood Village, Colorado. Responses are due by August 20, 2026, with the contract opportunity posted on August 10, 2026. Charles Morton, Contract Specialist, serves as the primary point of contact, reachable via phone and email. All services must be performed at the VA facilities in Colorado, and no alternative suppliers or methods can satisfy the agency’s operational, safety, and compliance requirements.