Learning Management System (LMS) Licenses Bridge - Content Support

The Unaccompanied Alien Children Bureau within the Office of Refugee Resettlement is continuing its contract with Metcor, Ltd. dba Learning Systems International to maintain and administer its mission-critical Learning Management System, which supports approximately 25,000 Federal staff and external care providers. This action is a modification to an existing GSA Multiple Award Schedule task order, issued under a firm fixed price structure with a total estimated value of $490,788, and is justified as a limited-source award due to the contractor’s unique, irreplaceable familiarity with the LMS environment. The contractor is required to ensure uninterrupted system operations, manage SAP user licensing, maintain system security and compatibility, and deliver 39 updated e-learning training modules across six topic areas in both English and Spanish, fully compliant with Section 508 accessibility standards. Performance is centered in Rockville, Maryland, with the contractor based in Washington, DC, providing remote support without physical delivery requirements. The evaluation prioritized continuity of operations and risk mitigation over price, with the incumbent’s technical expertise and deep system knowledge deemed essential to avoid unacceptable disruptions. No formal contract clauses, attachments, packaging requirements, or invoicing procedures are specified beyond the scope and compliance obligations. The Contracting Officer, Emily Graham, and supporting oversight personnel including Katie Pittman and Shadonna Minnis oversee performance, while the contractor’s small business status was a key consideration, though no additional socioeconomic designations are indicated. All deliverables are accepted remotely by government personnel based on adherence to content accuracy, bilingual delivery, accessibility, and system integrity standards.