Long-Term Care Ombudsman Program Request for Letter of Intent

The County of Los Angeles Aging and Disabilities Department is requesting Letters of Intent from qualified organizations to provide Long-Term Care Ombudsman Program services within Planning and Service Area 19, which encompasses Los Angeles County excluding the City of Los Angeles. The program focuses on advocating for the rights, dignity, and quality of care for residents in long-term care facilities through complaint resolution, regular facility visits, volunteer management, and administrative support for health care directives. This request is for informational and planning purposes to assess provider availability and capacity and does not constitute a formal solicitation or an offer to contract. Qualified organizations must maintain a physical office in Los Angeles County and possess at least three consecutive years of experience within the last seven years providing comparable advocacy and investigation services. A designated Project Manager must be currently certified by the Office of the State Long-Term Care Ombudsman. The anticipated initial contract period runs from July 1, 2027, through June 30, 2028, with three optional one-year extensions. Estimated funding for Fiscal Year 2027-28 is approximately 1.9 million dollars, sourced from federal and state funds. Interested parties must submit a signed Letter of Intent on organization letterhead by November 30, 2026.