Adult Protective Services (APS) Case Management System and Related Services

The County of Los Angeles Aging and Disabilities Department is soliciting proposals for a production-ready Software as a Service (SaaS) case management solution to support its Adult Protective Services (APS) program. The selected contractor will be responsible for system design, data migration, testing, implementation, hosting, and ongoing technical and operational support. Key functional requirements include intake and screening, investigations and assessments, case management, and service authorization. The system must be mobile-compatible for iOS and Android and capable of generating California Department of Social Services reports without new core product development. The project has a mandatory go-live deadline of June 1, 2028. The anticipated contract structure consists of an initial six-year term starting July 1, 2027, with four optional one-year extensions through June 30, 2037. Pricing is based on implementation fees, subscription fees for a base of 200 concurrent users with additional capacity tiers, and a selection of one of four training models. Evaluation is based on a point-scoring system focusing on technical specifications and a mandatory proposer demonstration. Compliance requirements include maintaining an active SAM registration with a Unique Entity ID, providing a SOC 2 Type II audit report, and adhering to non-discrimination laws, the Americans with Disabilities Act, and California Public Contract Code regarding domestic partner benefits and civil rights certifications.