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Managed Service Provider (MSP) / Help Desk Support

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Managed Service Provider and Help Desk Support provides operational support and device lifecycle management for prime contractors on Region 4 Education Service Center and OMNIA Partners projects. The scope of work includes remote and on-site help desk support, device imaging, decommissioning, and asset tracking managed through ticketing systems. The service provider is required to hold ITIL certification to ensure the delivery of support SLAs, properly imaged devices, and accurate asset inventories. This engagement falls under NAICS code 541513 and supports the State of Texas through the Region 4 ESC.

General Info

MSP and help desk support for Region 4 ESC and OMNIA Partners projects.

Agency

State of Texas → Region 4 ESC - TX

NAICS

541513 - Computer Facilities Management Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of 25-06.

The full solicitation package (18 documents), including the RFP, is on the prime solicitation, not on this scope.

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Technology Solutions, Products and Services

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Timeline

PostedMar 1

subcontract

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Organization & Contact Information

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AgencyState of Texas → Region 4 ESC - TX

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Texas → Region 4 ESC - TX

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs operational support and device lifecycle management for prime contractors on Region 4 Education Service Center (ESC) / OMNIA Partners projects. Provides remote and on-site help desk support, device imaging, decommissioning, and asset tracking using ticketing systems. Requires ITIL certification. Delivers support SLAs, imaged devices, and updated asset inventories.

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