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Managed Services & Technical Support (Recurring)

Active

State & Local

Response Deadline10/22/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract agreement focuses on providing recurring managed services and technical support for prime contractors involved in Advanced Metering Infrastructure projects for the Town of Granite Falls, North Carolina. The scope of work includes ongoing system maintenance, network management, and the specific maintenance of the Tyler interface to ensure seamless operational functionality. The selected provider is responsible for delivering regular maintenance reports and strictly adhering to established service level agreements regarding system uptime and technical support. This engagement falls under NAICS code 541513, emphasizing the requirement for specialized computer facilities management services to maintain critical infrastructure.

General Info

Agency

North Carolina → Town of Granite Falls

NAICS

541513 - Computer Facilities Management Services

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 445-2026-2.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Advanced Metering Infrastructure (AMI) System: Integrated Water Metering and Existing Electric Meter Reading System

AI Contract Breakdown

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Timeline

PostedOct 19

subcontract

Response DeadlineOct 22

Submission deadline

Response Deadline

10/22/2026, 01:00:00 PM UTCin 2 days

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Organization & Contact Information

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AgencyNorth Carolina → Town of Granite Falls

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → Town of Granite Falls

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing system maintenance and technical support for prime contractors on Town of Granite Falls, NC AMI projects. Performs network management and maintenance of the Tyler interface. Delivers maintenance reports and adheres to uptime and support SLAs.

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Solicitation # 445-2026-2

The Town of Granite Falls, North Carolina, is soliciting proposals for a single prime contractor to implement a comprehensive, integrated Advanced Metering Infrastructure (AMI) system for its water and electric utilities. The project requires a unified reading platform capable of managing data from approximately 2,836 water meters and 2,715 electric meters. A critical requirement is the integration of existing Itron electric meters without replacing them, specifically identifying and configuring compatible equipment for the 600 to 700 AMI-compatible units. For the water utility, the contractor must maximize the life of existing Neptune T-10 meter bodies by utilizing compatible registers and endpoints where feasible, while providing detailed unit pricing and phased implementation options to accommodate potential funding limitations. The scope of work encompasses network design, communications infrastructure, software integration with the Town's Tyler ERP Pro 10 billing system, installation services, GPS location mapping, and ongoing technical support. Proposers must demonstrate specific expertise in Water AMI, Itron and Neptune integration, and Tyler ERP systems, providing at least three comparable project references. The contract includes a rigorous acceptance process involving system commissioning, punch-list completion, and final testing of communications coverage and leak detection. Evaluation will be based on qualifications, experience, and a detailed pricing structure that includes base system costs, unit pricing for water meter retrofits or replacements, and annual recurring fees for licensing, hosting, and maintenance.

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