Managed Services for ArcGIS Enterprise Environment for the City of Santa Monica

The City of Santa Monica is soliciting proposals for a firm-fixed-price, three-year managed services contract for its ArcGIS Enterprise environment hosted on Oracle Cloud Infrastructure (OCI). This environment includes application servers, Portal, Data Store, and PostgreSQL spatial databases in both staging and production, along with a passive disaster recovery setup requiring manual failover. The contractor will be responsible for comprehensive cloud resource management, including scaling, patching, monitoring, and security compliance, as well as administering GIS components and databases to ensure high reliability, performance, and security of the City's enterprise GIS platform. Key deliverables include continuous infrastructure and application monitoring, timely incident response, database health maintenance, GIS data management, and support for spatial workflows, all aligned with the City's operational and security standards. Proposals will be evaluated based on a trade-off approach considering technical capabilities, value-added services, experience, and cost, with a noted emphasis on experience and a preference to reward lower-cost proposals. The City requires vendors to submit detailed resumes for key personnel expected to be available throughout the contract term, with prior written consent required for personnel changes. Vendors must comply with City licensing ordinances, including business licenses for those physically present or operating within Santa Monica, and must adhere to insurance requirements outlined in Attachment C. The solicitation emphasizes compliance with Santa Monica's Living Wage Ordinance for contracts valued over $54,200, including payroll recordkeeping and audit provisions. The primary point of contact is the City's Senior Buyer, Denise Mixon. Proposals must be submitted electronically via the City's OpenGov portal by May 27, 2026, following the detailed format and terms specified in the RFP and accompanying Professional Services Agreement.