Manufacturer’s Extended Warranty – ProSupport Plus (310 Units)

The contract entails a one-year provision of ProSupport Plus with Next Business Day Onsite support for a total of 310 Dell laptops. This service ensures that technical assistance and hardware support will be delivered promptly at the customer's location within the next business day following a service request, enhancing device uptime and reliability. The contract falls under the NAICS code 811212, which pertains to computer equipment repair and maintenance services. Issued by the Department of Information Technology - Administration for the state of Maryland, the solicitation does not specify a set-aside type or a particular vendor response deadline aside from the general timeline, which ends on June 15, 2026. It is categorized as a subcontract, indicating that the primary contract holder will delegate service delivery responsibilities under this agreement. Although detailed location data and point of contact information are not provided, the contract aims to support a large fleet of laptops, emphasizing commitment to ongoing hardware maintenance and rapid technical support within the specified term.