This Solicitation opportunity from Michigan was posted on August 7, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Michigan Medicine ServiceNow Licensing & Strategic Partner Services

Closed

UMich-RFP-0012356-TECH-2026State & Local

Submission Closed09/04/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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about 16 hours ago

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AI Contract Overview

The University of Michigan is seeking a strategic supplier for ServiceNow licensing, subscription management, and professional services to support Michigan Medicine's enterprise platform strategy. The scope of work focuses on providing modernized and scalable licensing for approximately 53,000 users, platform optimization, operational support, and enterprise expansion for future modules. Key deliverables include strategic advisory services for AI and automation, platform governance, ITIL and CSM process assessments, and managed services such as biannual upgrade planning. The selected partner will support a federated IT structure managed by the Service Management Office, ensuring platform continuity and the preservation of existing environments. The contract is structured for an initial three-year term with two optional one-year renewals, allowing for a maximum duration of five years. Suppliers must demonstrate experience with HIPAA, ePHI, and PII regulated data, and all digital content must comply with WCAG 2.1 Level AA and Section 508 standards. Proposals must include detailed pricing via a specific software spreadsheet and a comprehensive offboarding plan for data extraction and transition assistance. The solicitation is governed by the laws of the State of Michigan and requires strict adherence to the university's eSettlements payment terms and conflict of interest policies.

General Info

Michigan Medicine seeks ServiceNow licensing and professional services for unified platform, 53K users, 3-year term with two renewals.

Agency

University of Michigan

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

Attachment F - Software Pricing Spreadsheet - University of Michigan RFP

pricing-spreadsheet

High

RFP-0012356-TECH-2026 Michigan Medicine ServiceNow Licensing & Strategic Partner Services

rfp

High

ServiceNow RFP Addendum A - Product SKUs and Quantities

amendment

High

ServiceNow RFP Addendum B - Michigan Medicine Team Profile

addendum

High

Statement of Services and Deliverables - ServiceNow RFP 2026

sow

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedAug 7

Solicitation

Response DeadlineSep 4

Deadline has passed

Submission Closed

09/04/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyUniversity of Michigan

Contacts1 person available

OfficeMI

Organization / AgencyUniversity of Michigan

Office AddressMI

Contacts

Jared Wacker

contact@example.gov

Full Description

The University of Michigan ("University") seeks proposals from qualified Suppliers to provide ServiceNow licensing, subscription management, and value-added advisory and professional services in support of Michigan Medicine's enterprise platform strategy and long-term operational objectives. Michigan Medicine Health Information Technology & Services (HITS) has utilized ServiceNow as its primary ITSM platform since 2017, expanding its use over time to include ITOM, SecOps, SPM, CSM, and enterprise workflow automation. In 2026, Michigan Medicine initiated a strategic consolidation of two ServiceNow instances into a single unified platform to reduce technical debt, standardize processes, and support future growth. Michigan Medicine is issuing this RFP to select a strategic ServiceNow supplier capable of providing: Licensing & Subscription Management - Modernized, cost-effective, and scalable licensing aligned with current product SKUs Advisory & Professional Services - Platform optimization, operational support, upgrades, and time-to-value acceleration for new use cases Enterprise Expansion Support - Flexibility to accommodate future modules, and IT/enterprise service management growth The selected supplier will serve approximately 53,000+ platform users, partnering primarily with four internal HITS stakeholder teams. Suppliers are expected to deliver competitive and transparent pricing, preserve platform continuity, and demonstrate capacity for sustained long-term partnership. Note: Suppliers should not assume responsibility for instance consolidation. Any questions regarding this request must be directed to the Question-and-Answer Board for this Event. All questions must be submitted by the Q&A Submission Close Date. All correspondence must refer to the specific RFQ title. Suppliers are requested to propose pricing for an initial three (3) year term, with two (2) optional one (1) year renewal periods, for a maximum potential contract duration of five (5) years. Pricing must be clearly structured by term period and reflect any applicable discounts, escalation provisions, or volume-based adjustments. Please submit pricing along with support and maintenance pricing for the SKUs listed in Attachment F. The attachment is located under Buyer Attachments and can be uploaded in Section 3.1.1 of RFP Responses under Questions.