OEM-Certified Field Service Engineering for O-arm Imaging System

The contract entails providing comprehensive on-site maintenance services for the Medtronic O-arm O2 Surgical Imaging System, ensuring optimal performance through preventive and corrective actions. This includes routine calibration, safety testing, software updates, and immediate emergency repairs with guaranteed 24/7 support and a strict 48-hour response time for all service requests. The services must be delivered by OEM-certified field service engineers who are qualified to handle the system’s advanced imaging technology and comply with all manufacturer specifications and industry standards. The work is to be performed at the designated location in Portsmouth, Virginia, with a zip code of 23708, and falls under the NAICS code 811212 for medical equipment repair and maintenance. The contract is structured as a subcontract under the Defense Health Agency, part of the Department of Defense, and was posted on April 27, 2026, with responses due by May 3, 2026, at 9:00 PM. All service activities must adhere to the high reliability and uptime requirements critical to surgical operations in federal healthcare settings.