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Omni Channel Real Time Software Tool

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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United States Citizenship and Immigration Services, a part of the Department of Homeland Security, sought an Omni Channel Real Time Software as a Service tool to facilitate the collection of real time survey data. The project was categorized under NAICS code 541519 with the place of performance located in Camp Springs, Maryland. Govplace, LLC was identified as the incumbent contractor for these services. Recent updates to the forecast indicated a significant shift in the procurement strategy, including a reduction of the estimated dollar range from 10 to 20 million dollars down to 5 to 10 million dollars. The sourcing vehicle was revised to an Enterprise License BPA and the competition type was changed to non-competitive. As of August 19, 2026, the APFS record for this requirement is no longer required.

General Info

USCIS sought an Omni Channel SaaS tool for real time survey data collection.

Agency

Department of Homeland Security → United States Citizenship And Immigration Services

NAICS

541519 - Other Computer Related Services

Place of Performance

Camp Springs, MD, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

PostedAug 19

forecast

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Organization & Contact Information

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AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services

Contacts3 people available

OfficeN/A

Organization / AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services

Office AddressN/A

Contacts

Nakia McKay

contact@example.gov

+1 (555) 000-0000

Brittany Willette

contact@example.gov

+1 (555) 000-0000

Scott StewartSmall Business Specialist/APFS Coordinator

contact@example.gov

+1 (555) 000-0000

Full Description

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**08/19/2026 Updates: This APFS record is no longer required.
**08/18/2026 Updates: Revised dollar range $10M to $20M to $5 to $10M; Revised Strategic Sourcing Vehicle from No / N/A to Enterprise License BPA; Revised to Non-Competitive.
USCIS has a requirement for the Omni Channel Real Time Software as a Service tool to provide real time survey data.

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