Omnichannel Solution Zero Trust-OSZT - Develop a strategy for an omnichannel solution that is zero t...

The Internal Revenue Service is forecasting a contract initiative to develop an omnichannel solution that fully complies with zero trust architecture principles, aligning directly with key federal policy mandates and the objectives outlined in the IRA Strategic Operating Plan. The effort is aimed at creating a secure, integrated digital experience across all customer touchpoints while enforcing strict identity verification, least-privilege access, and continuous monitoring throughout the system. This strategy must support modernization goals under the Chief Information Officer’s office and reflect the federal government’s broader commitment to cybersecurity resilience and risk mitigation. The project falls under NAICS code 541519 for other computer-related services and is being scoped by IRS leadership with Natasha Morrow as the Bureau Point of Contact and Tomlinson Kevin G as the Program Office Point of Contact. Although no solicitation number has been issued yet and the place of performance details are not specified, the initiative is forecasted to commence after the posting date of May 25, 2026. The contract is designated for potential small business set-aside consideration, indicating a priority for inclusive, diverse vendor participation in delivering this critical cybersecurity-forward solution.