This Solicitation opportunity from Indiana was posted on July 12, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
On-Call Concierge Services
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The Indianapolis Airport Authority is soliciting on-call concierge services to provide passenger assistance for both departing and arriving travelers. For outgoing passengers, providers are responsible for meet-and-greet services, guiding individuals through TSA security, facilitating access to sensory rooms, and coordinating with gate agents to ensure timely pre-boarding. For incoming passengers, the scope includes meeting travelers at the gate and assisting them through baggage claim to their ground transportation or the airport exit. In all instances, personnel must notify the AOC immediately in the event of an emergency requiring medical or police intervention. Staffing requirements mandate one to two personnel who are patient, respectful, and capable of managing high-stress environments. All staff must pass FAA-required badging tests, undergo a ten-year background check with fingerprinting, and complete training from the IAA badging office, including KultureCity sensory training. Performance will be measured based on punctuality and the ability to meet the specific needs of the passengers being assisted.
General Info
Place of Performance
IN, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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