On-Site Technical Support & Help Desk for Clinical Staff

This contract seeks a vendor to provide on-site technical support and help desk services for clinical staff utilizing Philips Central Monitoring systems within a 24/7 hospital environment. The primary responsibilities include delivering front-line technical assistance to clinicians, addressing alarm management challenges, resolving common operational issues, and conducting user training to ensure effective system utilization. Support must be available around the clock to maintain uninterrupted clinical workflows and patient safety, with a focus on rapid response and problem resolution in a high-stakes healthcare setting. The contract is classified as a subcontract under NAICS code 541519 and is being managed by the Department of Veterans Affairs through the 242-NETWORK Contract Office 02. Proposals are due by May 19, 2026, at 4:00 PM, with the solicitation posted on May 12, 2026. Although specific location details are not provided, performance is expected to occur at VA healthcare facilities where Philips Central Monitoring systems are deployed. The vendor must be prepared to work closely with clinical teams, adapt to dynamic hospital operations, and ensure compliance with healthcare technology standards and protocols.